Solved Why does Nero refuse to accept my correct serial number

March 7, 2015 at 23:53:19
Specs: Windows XP
I have just purchased a Nero update and paid by paypal I was VERY careful to copy the correct key code but when I present it while installing am refused entry.

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#1
March 8, 2015 at 00:40:03
I suspect this is the sort of question that you need to ask of Nero support.

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#2
March 8, 2015 at 20:41:25
✔ Best Answer
It doesn't seem like they'd charge for an update but anyway you might want to run something like Belarc:

http://www.belarc.com/free_download...

It will give you the software product keys stored in your registry. Maybe your update will be happy if you use the key from the original Nero installation.


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#3
March 19, 2015 at 07:29:25
I think that the only right decision is to contact Nero support so that they are able to see if there is something wrong with your code

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