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why does my computer have a black screen and

Toshiba Satellite c655-s5082 laptop
May 26, 2011 at 09:10:23
Specs: windows
i have a black screen but the internet explorer logo is still there but nothing else i have all these pop up saying hard drive under attack ram in excesive use it wants me to download this program from microsoft for 69.99 that says will fix anti-virius say my system is fine but when i run a scan it gets half way done and the computer shuts

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May 26, 2011 at 09:34:25
DONT BUY ANYTHING! sorry, just wanted to get your attention. Can you boot into safe mode, this can be done with the f8 key I believe, go into safe mode with networking, and download malware bytes the free version is pretty good, see if it works then post the log here. thanks


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May 26, 2011 at 09:36:31

Can you give us the name of the program it wants you to download?

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May 26, 2011 at 10:35:03
i think this is the one you have try searching for this System Tool 2011.lnk with hidden files selected for search. let me know


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