Solved why do I keep getting secure search is off when I start fire

March 15, 2017 at 08:18:26
Specs: Windows 7, i-5 3570 3.4 ghz
Why do I keep getting a box that says 'secure search is off' when I start Firefox. I click to re-enable it and don't see it for a while... then it pops up again.

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#1
March 15, 2017 at 13:54:18
✔ Best Answer
I don't think this is a Firefox issue. Run these three freebies in the order given, they often find what other anti-virus programs miss:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

Please copy/paste all the logs on here. If you lose the ADW log you can find it as a text file in the ADWCleaner folder directly off the system drive root (usually C).

Always pop back and let us know the outcome - thanks


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#2
March 20, 2017 at 09:37:14
I ran those tools (I have a license for malwarebytes) and it cleaned up some things and I will see how that works out in the future. Thanks.

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#3
March 20, 2017 at 09:58:59
OK. Thanks for letting us know. Pop back if you still hit trouble.

Always pop back and let us know the outcome - thanks


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