Why can't I send email from Thunderbird any more?

June 17, 2014 at 19:18:54
Specs: Macintosh 10.6.8, Intel Core 2 Duo/3.06GHz
You've asked me to sign in; told me that I already have an account. Said I needed to change my password. I have tried about six times. Why won't you accept my changed password?

My original question stands: Why can't I send email from Thunderbird any more? The problem began on Friday, June 13. I had been successfully sending email (ISP = Charter.net; email client Thunderbird) since Feb. 1, 2014 and made no changes to my settings until receiving cryptic message "You must connect from Charter IP space. E1110." when I messed with my settings in an effort to solve the problem. What settings do I need to have? I'm using outgoing server as smtp.charter.net, port 25 and it doesn't work.

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June 17, 2014 at 20:08:14
That question (email settings) should be directed to your ISP (Charter) for their proper settings. They may have changed the settings or are getting more strict on settings for security reasons. They may have a tutorial on their site or you may have to contact them (online chat or phone call). Sometimes it is simply turning off proxy server, a port change, or something similar.

You have to be a little bit crazy to keep you from going insane.

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June 17, 2014 at 20:50:58
Oh, boy, have I ever contacted my Internet Service Provider. I wish I'd kept a journal of the time I've spent. They threw up their hands and sent me to an outfit that did a "deep clean and optimization" on my machine (twice!) and then just advised me to use the email program they (Charter) sponsored. They claim my settings for the outgoing server are correct and that's as far as they'll go.

I'm still hoping to be able to use Thunderbird, as I had been happily doing since February, but the outlook is bleak.

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