Solved Why Can't I install anything?

May 23, 2015 at 14:37:53
Specs: Windows 7
Computer experienced some unknown failure. I can't use my AVG, Malware or System Mechanic.
If I download anything in the save file I cannot access or install it. I get some nonsense about No Such Interface Supported. What is wrong with this boat anchor?

See More: Why Cant I install anything?

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✔ Best Answer
May 26, 2015 at 21:03:10
Sometimes the best answer is simply replacing it, good luck.
Next time, come here first without hesitating and it might be easier to fix.

You have to be a little bit crazy to keep you from going insane.



#1
May 23, 2015 at 15:46:29
Try this first. Boot into Safe Mode and initiate a system restore to a date well before you noticed anything unusual going on (at least a week), use the 'show more restore points' if needed. When the restore completes, immediately run Malwarebytes and post the log here for review. It sounds like you got some nasty there that is going to take a bit of work to make sure it is all gone. Run any other scanner you like also but post the log here as well. There is someone here who especially is good at cleaning out a really messed up system so JohnW will probably read the logs and give the next steps to follow. Please follow all he suggests until he pronounces you all clean. I am sure he will be by, but I will drop him a note anyway.

You have to be a little bit crazy to keep you from going insane.


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#2
May 23, 2015 at 16:18:35
Yeah, I shoulda mentioned that I tried System Restore and Safe Mode. Can't access either one. Can't even find system restore in system tools anymore. I click on anything there and nothing happens. I want to seriously hurt this thing. I have AVG, IOLO, Malware, Smart PC Fixer and they didn't catch a thing. I can't use any of them now because they all disappeared.

message edited by MisterFixit


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#3
May 23, 2015 at 16:54:36
Did you try this:
http://windows.microsoft.com/en-gb/...

EDIT:
It also works from the Run box.

By the way, Smart PC fixer, IOLO and similar "fix all" programs can cause more problems than they fix. Possible reason for your unknown failure.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
May 23, 2015 at 18:48:18
That link says to start the computer in safe mode. That's the problem. I can't bring up safe mode. I can F8 until I'm blue in the face and it won't take. Doesn't matter what I put in the Run box. It says "No such interface supported."

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#5
May 23, 2015 at 19:11:22
Found this. Can't vouch for it personally but it apparently worked for the last poster:
http://www.tomshardware.co.uk/forum...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
May 23, 2015 at 19:15:12
what did you last do before the problems started?
Those "fix all" thingies usually make a backup of the registry. Can you find the latest backup? No need to run the app itself. sometime the registry is save .bak or .reg.

The .reg may restore the "deleted" entries in the registry.
The .bak may be the complete registry backup.

I guess you don't have a backup of your important data??!!
Playing with the registry can leave your PC unbootable...


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#7
May 23, 2015 at 22:13:56
I printed out a copy of my bank statement, shut down and left for about 3 hours. Came back, fired up confuser..... sorry, computer, and it looked like it had been shot at and missed then s**t at and hit.
I'm going to dump all those worthless programs. They clean things up but that's about it.
I don't know what that rstrui.exe or .bak and .reg is that you mentioned
What's your opinion of AVG? Had the paid version for years with no problem.
I made 4 backup discs when I fired this thing up. I have them but not sure what to do with them for fixing my problem if at all possible. My nickname is Mr. Fixit, but computers and broken hearts are not my specialty. Any hints are appreciated.

message edited by MisterFixit


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#8
May 24, 2015 at 04:22:37
Could point to a Harddisk problem.

https://www.winhelp.us/non-destruct...
If you have the win 7 CD try the above link for possibilities.
If you have you data on the backup disks you should be safe.


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#9
May 24, 2015 at 07:48:23
Re #7

rstrui.exe is the file that starts System Restore. As per #3, you can type it at command prompt (or the Run) box when you can't get there from normal Windows. That's of-course when there's not a problem preventing you.

Always pop back and let us know the outcome - thanks


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#10
May 24, 2015 at 11:59:49
Same old, same old. I get the message: "No such interface supported."
I'm done. This thing is being executed as soon as I can get a replacement. I appreciate all the suggestions. Thanks.

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#11
May 24, 2015 at 12:05:08
Everything I try leads to a dead end. Thanks for trying.

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#12
May 24, 2015 at 12:35:09
OK. If you change your mind there are a stack of hits in Google:
https://www.google.co.uk/#q=no+such...

I've not been through all of them but this one seemed to make a lot of folk happy:
http://pyrocam.com/re-register-all-...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#13
May 24, 2015 at 13:44:22
Nope, none of it works. I give up. Thanks for the suggestions.

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#14
May 24, 2015 at 15:42:57
If when you made the back ups, did you make a Windows 7 Repair Disk? If you did you can boot to that and run System Restore off the repair disk which will only need the stored restore points from your hard drive. If you did not make it yet, you can still make one from another Windows 7 machine as long as both machines are either 32bit or both 64bit and use that. If your CD/DVD drive is not first in boot order, you might have to access BIOS set up to change that before you can boot to the CD.
edit: Sorry, I just arrived back home from work and checked in (NYC area), hope you have not given up hope completely. I see that Johnw has not looked in yet though he is I believe from Australia area so timing is different so he might still show up.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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#15
May 24, 2015 at 16:05:13
What I am able to find is a set of 4 discs that I made when this thing was new, and I labeled them "Factory Back-Up Disc." Will they be of any benefit? Not sure what to do with them.... or how to use them. Suggestions?

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#16
May 24, 2015 at 16:49:42
You should be able to use them as per #14, in particular "If your CD/DVD drive is not first in boot order, you might have to access BIOS set up to change that before you can boot to the CD". Having checked that you put the first disc in then restart the computer.
EDIT: If it just boots to Windows then the boot order needs changing.

Be aware though that if they run they will revert your computer to the day you bought it. You need to first backup your own data and programs.

I clearly can't vouch for whether the discs are burnt properly or not.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#17
May 24, 2015 at 19:39:56
More than likely your system is infected. And you didn't help matters by installing garbage programs like System Mechanic, Smart PC Fixer & whatever else.

Create a rescue disk, boot off it, & then run a full scan from outside of Windows.

http://pcsupport.about.com/od/syste...


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#18
May 24, 2015 at 21:52:40
Nah. I put a disc in the drive and it does nothing. Trying to open "computer" does nothing
but cause more stress. I'm having back surgery in a few weeks and that will be more fun than this stupid thing. I'm ending it now. Please, no more suggestions as this thing is beyond help. Ordering a replacement now.
Thanks to everyone for their input. Much appreciated.

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#19
May 25, 2015 at 15:16:29
I can't select a best answer as all offered good credible solutions. Unfortunately none of them worked. I believe my computer experienced a catastrophic failure and the only cure is to put it out of my misery. I have already placed an order for a replacement. Thanks again to all for the help.

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#20
May 25, 2015 at 16:48:14
"placed an order for a replacement"

The ultimate fix for all computer problems.

Good luck with it.

message edited by Derek


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#21
May 26, 2015 at 21:03:10
✔ Best Answer
Sometimes the best answer is simply replacing it, good luck.
Next time, come here first without hesitating and it might be easier to fix.

You have to be a little bit crazy to keep you from going insane.


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