Why can't I find Bitdefender on my computer

February 3, 2017 at 05:11:44
Specs: Windows 10
I am getting security alerts from Bitdefender, but when I search for the Bitdefender application, I can't find it on my computer. How do I locate the alert file?

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#1
February 3, 2017 at 05:23:22
Did you check your Programs list in Control Panel? Maybe it was installed as an add-on to something else you installed.

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#2
February 3, 2017 at 05:23:50
Presumably you haven't installed it?

That being so possibly you are being plagued by malware/spamware etc..

Run a few cleaners to eradicate anything that "may" be lurking - and about which you know not..

These are some of the items we advise on the forum; there are one or two others as well – should they be needed.

Install each using the manual/custom option – NOT the default/proffered automatic. Watch for and uncheck all pre-checked boxes – apart from the one for the utility itself. That way you avoid installing all manner of junk, and nuisance changes; much of it being a true PIA to eradicate. Sadly so many accept the default automatic installation path – and then the system slowly gets junked up…

Run them in this order:

Adwcleaner

https://www.bleepingcomputer.com/do...

Malwarebytes

http://filehippo.com/download_malwa...

Junkware Removal Tool (JRT)

https://www.bleepingcomputer.com/do...

Installs to the desktop, from you run it. It will open into a small dis style window; follow instructions therein. It will reboot the system as part of its process.

Also run ccleaner which will do much that diskcleanup does and some of the same as the above utilities.

http://filehippo.com/fr/download_cc...

Kaspersky Rescue Disk

https://support.kaspersky.co.uk/vir...

http://www.howtogeek.com/howto/3640...

http://www.majorgeeks.com/files/det...

Download the ISO; burn to a DVD; boot with that DVD. It loads into RAM only; then goes online to update itself. After-which it will scan the system fully. It will dig out and deal with anything it finds that hides within Windows system files and which cannot be dealt with whilst Windows is booted up.

Each of the above utilities goes after different pests; although there is some overlap.


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#3
February 3, 2017 at 05:26:17
Yes, I did check it. Not there. Thanks for the suggestion.

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Related Solutions

#4
February 3, 2017 at 05:27:17
Thanks for your suggestions. I'll try them. I have searched for information on Bitdefender, but I don't think I installed it. It was a long time ago...

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#5
February 3, 2017 at 05:43:45
I use BitDefender Free Edition. In the notification area next to the clock, there's a red box with a white B in it. In All Programs, it's listed as "Antivirus Free Edition"

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#6
February 3, 2017 at 08:35:45
If it is bogus then ADWCleaner, Junkware Removal Tool and MalwareBytes (see response #2) often unearth what other security programs miss. Best run in the order given here so that browser malware (if any) is removed first..

Always pop back and let us know the outcome - thanks


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#7
February 18, 2017 at 09:09:12
I ended up chatting with Bitdefender and got a link to uninstall all Bitdefender files. So far I have not gotten any further error messages

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#8
February 18, 2017 at 12:16:15
Good to hear - thanks for letting us know.

message edited by Derek


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