Why cant i download any antivirus?

August 4, 2017 at 02:45:58
Specs: Windows 10
everytime i try to download it either gives me an error or is blocked by administrator. i think i have a virus HELP!

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#1
August 4, 2017 at 07:00:04
Is this your own computer, or one belonging to a company?

Which anti-virus are wishing to download?

Hopefully you're not paying for one as there are several excellent freebies which are regularly suggested here.

Make/model of computer may be of interest too to those hoping to help you resolve it all.


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#2
August 4, 2017 at 10:21:18
A virus can cause this. Run these freebies for starters, or as many as possible. Let us know if any won't run:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If any of them find something please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks


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#3
August 4, 2017 at 10:25:11
i have a personal laptop and i tried downloading avast and avira

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Related Solutions

#4
August 4, 2017 at 10:27:01
Derek all of those are getting blocked by administrator

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#5
August 4, 2017 at 10:55:35
mmm - Can you check the security settings of whichever browser you're using; and can you try with another browser?

Also can you try downloading etc. as per Derek in safe-mode?

Another approach - and this scans the entire windows assortment of system files, and the whole hard drive too - without windows being booted up...

(if you can) on your computer or another - download the ISO for the Kaspersky Rescue disk; and burn the ISO to a DVD. Boot with that DVD. It will load a Linux variant into RAM only. Then it will go online to update its definitions; after-which it will scan the system fully for anything it can find - and hopefully will fix any pests it can.

https://support.kaspersky.co.uk/vir...

https://support.kaspersky.com/8092

https://www.howtogeek.com/howto/364...



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#6
August 4, 2017 at 13:39:59
Similarly you can download and save the programs given in #2 "as files" on another computer. Transfer them to the problematic computer using a flash drive. See if any will run then when they are double clicked. It all depends on whether it is just blocking downloads or programs generally.

Run AdwCleaner first if you can because that is the one most likely to get you out of the initial problem.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
August 4, 2017 at 14:32:02
i tried one pc to another .didnt work.

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#8
August 4, 2017 at 14:47:51
Did you try Safe Mode as per #5?

Always pop back and let us know the outcome - thanks


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#9
August 4, 2017 at 15:21:56
.... further:

Did you try Windows Defender Scan?

Some more online scanners but they still require a small starter file to run. See if you get lucky with any of these:

https://www.eset.com/uk/home/online...

http://housecall.trendmicro.com/uk/...

https://www.f-secure.com/en_GB/web/...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
August 5, 2017 at 22:31:34
Do you mean 'run' instead of download? If you actually can't download AV software can you also not download other files?

--Yes but it's a dry heat.


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#11
August 6, 2017 at 03:17:02
10# i mean both. i cant download nor run the anti viruses

and all of these suggestions have not worked


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#12
August 6, 2017 at 05:58:27
Did you run the kaspersky rescue disk routine?

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#13
August 6, 2017 at 05:59:24
incidentally is "your" login/account an admin account?

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#14
August 6, 2017 at 06:03:34
Does it let you run System Restore? If so you might be able to go back to a date/time before this happened. You would still need to runs some scans but at least that let us go a bit further.

As per #10. Are you saying you can't download "any sort of file" or is it just "anti-virus programs"?

Always pop back and let us know the outcome - thanks


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#15
August 6, 2017 at 06:06:48
i have only one login acc and it is administrator. i just cant download anti virus programs

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#16
August 6, 2017 at 06:29:05
You haven't answered my question - have you downloaded on your computer (or using another if you can't on yours) the Kaspersky ISO and followed the advice in my earlier post #5?

Also - how long has this problem been present; and do you have any restore points for date(s) prior to the arrival of the problem?


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#17
August 6, 2017 at 06:32:08
Also see the suggestions here:

https://askleo.com/how_do_i_remove_...

Again you may have to use another computer to download assorted suggested utilities; and then via usb/flash drive transfer them to your computer etc...


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#18
August 6, 2017 at 06:38:16
and - and this a long shot.. check the proxy settings - as per this M$ article...

http://tinyurl.com/y99nh99j

I have found on occasion that those settings may be interfering - and disabling proxy settings nay resolve it?


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#19
August 6, 2017 at 17:03:29
Still wondering if all downloading is affected or just AV?? I don't see how whatever is causing the problem can know to disrupt only AV downloads.

--Yes but it's a dry heat.


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#20
August 6, 2017 at 17:47:29
Yes, stopping well known AVs from installing or running is quite on the cards but stopping the downloads is a tad weird.

Always pop back and let us know the outcome - thanks


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#21
August 7, 2017 at 02:45:30
See if running this app. helps; it chcecks the entire installation and repairs all manner of problems.

It's free, safe to use and frequently recommended here.

Ideally run it in safe mode if possible, but it will run normal mode too. Let it do everything it offers. If you can and have external storage copy (as in duplicate) and thus safeguard your important personal files; although the utility does sageguard personal files.

The site is - tweaking.com.

Be careful not to download otherstuff ( there is a very obvious green button at the top -ignore it, as the download link is in a list a wee bit lowrr down).

If you can't download it on your computer, use another and save to a cd/dvd or usb stick. Then load onto your computer etc. Likely you can run it from the cd/dvd usb stick too, although I haven't tried that.

Also, if it wants to actually install itself (can't remember nowif it does or not) then use the manual mode, not automatic. Watch for any prechecked boxes and uncheck them, except the one for the utility itself. That way you avoid acquiring assorted junk etc. which neither need nor want; much being a true PIA to deal with, and some can cause issuses similar to your current.


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#22
August 11, 2017 at 15:58:49
DelSniper

Did you manage to sort this?

Always pop back and let us know the outcome - thanks

message edited by Derek


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