why cannot open my computer?

December 12, 2017 at 19:38:42
Specs: Windows Vista
why cannot open my computer got an alert message that my computer is infected with a virus and asking me to ring the phone number they r giving me on the screen, but I did not ring instead I shut my computer and started again. But still cannot open facebook so why is this happening what do I do pls?

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#1
December 12, 2017 at 19:50:03
You might have picked up a ransomware infection or some other type of malware. If you're still running Vista, your system isn't secure & there's not much left in terms of protection. We need a better description of the message on your screen.

See if this helps: https://www.malwarebytes.com/adwcle...

message edited by riider


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#2
December 12, 2017 at 21:22:43
If you have access to your personal files make a back up of them to an external drive NOW. If it is ransomware and you still have access then you may be able to add a layer if protection by saving them before they are encrypted. If you cannot do it within Windows then try a Live Linux distro to make the back up to an external drive.

You have to be a little bit crazy to keep you from going insane.


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#3
December 13, 2017 at 02:26:45
You say that you "still cannot open facebook". But the
thread title says that you cannot open your computer,
which sounds like quite a different problem. If we are
to diagnose the problem and guide you in fixing it, we
need a more precise description of the symptoms.

-- Jeff, in Minneapolis


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