why cannot open my computer got an alert message that my computer is infected with a virus and asking me to ring the phone number they r giving me on the screen, but I did not ring instead I shut my computer and started again. But still cannot open facebook so why is this happening what do I do pls?
You might have picked up a ransomware infection or some other type of malware. If you're still running Vista, your system isn't secure & there's not much left in terms of protection. We need a better description of the message on your screen. See if this helps: https://www.malwarebytes.com/adwcle...
message edited by riider
If you have access to your personal files make a back up of them to an external drive NOW. If it is ransomware and you still have access then you may be able to add a layer if protection by saving them before they are encrypted. If you cannot do it within Windows then try a Live Linux distro to make the back up to an external drive. You have to be a little bit crazy to keep you from going insane.
You say that you "still cannot open facebook". But the
thread title says that you cannot open your computer,
which sounds like quite a different problem. If we are
to diagnose the problem and guide you in fixing it, we
need a more precise description of the symptoms.
-- Jeff, in Minneapolis
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