Which AV program is compatible with MagicJack

Magicjack Voip adapter and service
May 15, 2010 at 23:53:27
Specs: Windows XP
Which antivirus software is compatible with magicJack, anyone know ? I have used most of them--AVG, Avast, Maximum Security Essentials--and the update downloads cause a blue screen with magicJack. Even had to remove Mozilla Firefox because of problems and can only use IE.
Their online chat service is a nightmare...it can last for hours only to have the so-called tech remotely take over your computer and disconnect you from your server--never again!
Thanks~

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#1
May 16, 2010 at 08:06:24
you have multiple problems
The anti-virus programs are NOT causing MJ to blue screen. You have spyware or virus activity on your PC

Make sure to remove ALL the anti-virus programs you have tried or nothing else will work for you.

'Their online chat service is a nightmare'
Who is the on-line chat that you used?

If you had Norton, Symantec or McAfee previously installed on your PC, you HAVE to use the uninstallers from their website to completely remove all the registry items.

Once you have all the anti-virus programs removed you can try
1- Malwarebytes
2- Trojan Remover
3- Hitman Pro
Remove all they find and let us know how you are making out
Thanks

PS: I have used MJ for over 2 yrs now and have never had the blue screen problem from it. I use Avast as my anti-virus.

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#2
May 17, 2010 at 03:26:41
Thanks---

All my scans have said "No potential threat."

I went to Norton/Symantec website first
since I did have that a long time ago, and the
instructions were exactly as I had done before by removing it by going to Add/Remove Programs via the Control Panel and removing it there:

http://service1.symantec.com/SUPPOR...

Malwarebytes downloads made both my main computer and my laptop that does not have MJ
act like dialup and not start right.

I have now removed the last antivirus program I had--Spywareblaster--and I guess I'll install Avast again since you are doing ok with it.

Really appreciate your help...I was a teacher in a past life, and I am amazed at how tricky all these downloads are with their interaction. Wish they would test them out with everything beforehand.


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#3
May 17, 2010 at 05:12:43
http://service1.symantec.com/suppor...
There is the page for the uninstaller of norton. I would suggest running that as I mentioned

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#4
May 17, 2010 at 06:08:46
Ok, I'm assuming the Norton I had and had removed long ago from my Add/Remove panel was the latest on the list--2006--so chose hat and downloaded the removal tool. Didn't do the product key stuff.
Now I hav to restart and pray MJ still works...
TW the MJ chatline is on their webpage--24 hour online chat with some tech that doesn't write English too well...located in Palm Beach, FL. Like I said, they really messed both my main computer and laptop up by installing java and remotely taking them over.
Had to get a computer guy out here for 60 bucks who restored both to previous dates when they were working ok. Ever since MJ has been working, just when I thought I would have to report them to BBB.
But downloads have been causing blue screens only on the main computer with the MJ, even tho you think
there is a virus, all the scans say otherwise. Just did Avast quick scan and nothing found.

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#5
May 17, 2010 at 13:58:02
'TW the MJ chatline is on their webpage--24 hour online chat with some tech that doesn't write English too well...located in Palm Beach, FL.'

I did not know that MJ had a remote support. All I have ever seen is their limited chat support, but nothing remote.
Are you sure it was MJ that did the remote support?
Can you send post a link to that remote support on MJ in here?

Just copy and paste the url into the post and it will make an active link.
Thanks.

I would also suggest you do a bootscan on reboot on avast to clear up any start-up problems left over from Norton.

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#6
June 6, 2010 at 17:42:32
Sorry for the delay in answering--

Here is the URL for the magicJack online 24 hours chat:

http://www.magicjack.com/techchat/


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#7
June 6, 2010 at 17:46:33
BTW there is no direct link to the remote support.
The tech downloads java onto your computer and then
takes it over so you can see them doing things. You are not to touch your computer while the tech is doing his thing.
The ones I had did NOT know what they were doing and disconnected me from my server...what a disaster!
Their tech support in general is very poor and VERY time consuming. I have been on with techs for hours and hours and hours...

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#8
June 6, 2010 at 17:52:51
Oh, and I just now am running an Avast boot scan as you recommended and it says I have been
infected by win32:sober-BF [wrm] , so I deleted it
at the start, and it is finding more of the same in
the rest of the scan.

ZIP archive is corrupted, whatever that means....

File C: something about "You use illegal File Sharing" ?

Avast is deleting what is infected...


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#9
September 10, 2010 at 17:49:39
I had problem with MJ installation from day one 9/4/10 and have been chatting with MJ tech help numerous times (the best - top 10% they said) and by now I could become one of them (top 10%) because I knew ALL the drills they suggested.. Paste 'setup' in 'Start up' folder, delete 'mguspsp' folder, upgrade, run 'Fix it', run "Java', ininstall MJ, format MJ usb drive... blah blah... NOTHING works! By trial and error, even though I am not the PC savvy person, I nailed down the problem to ONE sure thing. There is positively a serious conflict between MJ and Norton anti-virus during boot-up. So this is what I did and it works every time.
1. Disable Norton anti-virus for 15 minutes or less if you have that choice
2. Plug in MJ jack and it should start normally
3. Enable Norton anti-virus after that (I do have window defender on while I disable Norton though)

My problem with MJ is that it hangs/freezes for a long time before it could start and it could take more than 30 minutes. During this time, my PC was slowed down markedly and everything I tried to turn on become 'not responding', even the Task Manager as I tried to force-close the apps so I had to turn off the PC numerous timse to reboot.

It was not fun going through the drill all these past 7 days but at least I found a way to work around MJ and it works since then. The MJ techs are nice and polite but I don't think they comprehend all possible scenarios and it is frustrating as hell as they have you run through the same drill every time and it didn't work. I think they all use the same cookbook on that and as you become frustrated, you just disappear and their problem goes away. Simple as that!

Another annoying thing is that I can not turn off MJ from the PC interface, you either sign out, then unplug the MJ or use Task Manager to close MJ. There is no option to 'Quit' MJ or to 'Safely Remove the external hardware'. The MJ icon on the tray doesn't show as an USB drive.

I don't think MJ is really ready for mainstream as it is not straightforward as they advertised. It is 'hit or miss' as I experienced it. If you know how to work your PC decently then you can get it to work when you run into problems, otherwise you may ask for a lot of troubles when MJ starts coughing.

As always, before you do anything drastic to your PC, create a restore point, a backup, and record all the actions you do so that you can trace back if things get too complicated.

Good luck!

HCD


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#10
September 10, 2010 at 22:00:57

--------------------------------------------------------------------------------

"TW there is no direct link to the remote support."



"Like I said, they really messed both my main computer and laptop up by installing java and remotely taking them over."

Actually I have never heard of a MJ tech accessing anyones computer. This really baffles me. I have been using MJ for some time now and have never in almost 3 years run into that. Hmmmm

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#11
November 8, 2010 at 16:56:45
actually they needed java in order for the remote chat to work, so I don't think that would have messed up your computer, you do need java for many apps.

I just had a remote support person set up my MJ on a windows 7 laptop that I travel with. They had to change the drive letter to 'Y' in order for it to load. Works great now and the remote person was really quick, unlike the level one techs that take 15 minutes between typing chat. They sure make MJ look bad to say the least.

All in all, MJ still is the cheapest and best VOIP service around, I have saved tons on long istance in the 3 yrs I've owned mine.

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