What to do if a virus does not let me run antivirus?

June 25, 2016 at 08:48:32
Specs: Windows 8
My HP laptop doesnt want to boot. I saved Rescue System on a USB but after the antivirus start in the middle of the scanning the screen become black and then scratches. I only can see from the screen a lot of lines like an error. I think that the virus do that to do not let the anti virus to get rid of it. The same thing happen when the laptop by itself try to run the recovery system. In addition, there is a error of kernel security. Do i have to reset the hard disk and install again my OS (windows 8)?

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June 25, 2016 at 10:35:00
Your description sounds more like a hardware problem. If I had to guess, the video chip probably overheated, and the motherboard needs to undergo solder reflow. The heat management system is probably damaged, too.

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June 25, 2016 at 11:14:12
I hope you have previously saved/copied all your personal files to external storage (DVD at least); as if you invoke/run the recovery process you will lose all your personal files on the hard drive.

Does your laptop have a cd/dvd drive?

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