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What the Windows Recovery it is?

April 18, 2011 at 06:55:36
Specs: Windows 7
I got a terrible issue, all my files that are very important to me were gone. They disappeared in the last time when i rebooted the computer. The desktop just left Recycle Bin and a shutcut named Windows Recovery there. I don't know what the Windows Recovery it is, i never installed it. How can i get my files back? I can pay for the solution no matter how much it will cost. if i can't, i will cry through the whole night.

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April 18, 2011 at 07:07:45
Hmmmmm... Can you access the internet in any way? If so.... Download Trojan Remover... Then boot your computer in safe mode and scan with TR... I dont know what to say about your personal files... Most viruses these days either store files in some temporary file or delete them..

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April 18, 2011 at 09:28:47
You are infected with spyware. Please visit my website here and see if it works to remove it.

Your files should still be on your computer, just hidden by the spyware.

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April 21, 2011 at 11:08:39
Here is what I did

1. I started in Safe Mode with Networking, logged in as Administrator
2. I downloaded "Super Anti Spyware" However if saved to the default
C:\Programs... it will not run. So I saved it to "My Documents" Installed and
ran the software. It found and fixed many problems.
3. Ditto for MalwareBytes. It also found and fixed many problems.
4. I rebooted and logged in normally, but the virus was still running.
5. I repeated 1 through 4 and also acquired "Trojan Killer" It found many more issues that it fixed.
6. I rebooted and logged in normally. The virus appeared to be gone or at
least disabled.
7. Many of my program icons remained as hidden files so I did a "System
Restore" from a date two weeks back.
8. I then ran "Super Anti Spyware," MalwareBytes, Trojan Killer, Spybot
Search & Destroy, and MS Security Essentials. Each program found different
problems. Over 500 different problems were found and fixed.
9. After all that the system appears to be virus free. Time will tell.

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Related Solutions

April 26, 2011 at 22:24:56
Windows Recovery is a fake security program. Here are four suggested methods to uninstall Windows Recovery completely:

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April 27, 2011 at 08:04:37

If downloading files to the infected computer is not possible, access a clean computer and transfer files to the infected computer using a USB flash drive, or other removable media (CD/DVD, external drive).

Download one of these files: iExplore.exe or eXplorer.exe. They are renamed copies of RKill:

Save the file to the Desktop, and double-click on it. (For Windows 7, select: Run as Administrator

If you get a message that RKill is an infection, just ignore it. If you run into infections warnings to close RKill, leave the warning on the screen and run RKill again. Also, if you encounter problems running RKill, download another renamed version of RKill from its download page.

Do not reboot your computer after running RKill!

Next, download Malwarebytes’ Anti-Malware (black button with green and white icon) Save to the Desktop:

Double-click mbam-setup.exe and follow the prompts to install the program. (For Vista or Windows 7, select: Run as Administrator)

Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.

When the scan finishes, click OK in the message box, and you will see the results of the scan.

Click: Remove Selected

When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.

Please post the Malwarebytes log in your reply, and we will determine if any further action is necessary.

Note: This infection may hide all the files on your computer. If this has happened, make your files visible again by downloading the following program to the Desktop:


Double-click on the Unhide.exe icon on the Desktop and allow the program to run.

Unhide.exe removes the Hidden attribute from the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.

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April 29, 2011 at 05:21:27
Windows Recovery can hide your files. Please try this link to remove the virus completely.
hope it help

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