What can cause an opened email to spontaneously disappear?

March 12, 2018 at 16:10:32
Specs: Windows 10, 4GB
If an email left open on one's screen suddenly disappears from your browser, could this indicate a deliberate hack? Or could there be another cause? I HAVE NEVER SEEN THIS HAPPEN BEFORE!

In Gmail, I was searching for an email from about 5-6 weeks ago. I finally found it, and it had an important attachment--this was really the important doc I was looking for, not so much the email itself.

I left it open on my monitor....my home pc's screen. Then, I went to shower with the intent of opening the attachment and reading it more carefully later. BUT when I returned from my shower, dressing, grooming, etc. --about 30 minutes later--the entire email was gone and the attachment with it.

When I did a word search inside gmail to locate the missing email, the correct Subject line came up, along with the icon indicating attachment. But when I clicked on the Subject heading, all I got was A BLANK WHITE FIELD! There was no email at all, and no attachment! So weird--as if gmail was confirming the existence of such an email, but it was unable to find & display the original email at all.

Even though I had definitely not deleted the email--I next looked in the TRASH bin, just in case. There was no sign of it whatsoever! So even if I had deleted it accidentally, which I had not, it was positively NOT double-deleted! AND it was definitely NOT spam -- and had never been tagged as spam.

The thing just disappeared, and there was no other sign of it anywhere.

Can anyone venture a theory about what might cause an email to suddenly disappear this way?


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#1
March 12, 2018 at 17:46:22
How do you access gmail? Do you have it setup thru an email client such as Outlook or do you access it by using a browser? If it's thru a browser, which one do you normally use - Edge, IE, Chrome, Firefox, etc?

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#2
March 12, 2018 at 19:42:04
The gmail web app has lots of folders. Have you looking in the spam, trash etc folders?
Use another browser o open the gmail web app?
Clear your browser history and cached data.

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