Solved Warning to people wanting to download Trusteer Rapport

October 26, 2012 at 14:55:26
Specs: Windows XP
This isn't a question this is a warning to others who are thinking of using Rapport. It was requested by my bank that I download Rapport to protect me anytime I logged into the bank's site, that Rapport would create a secure tunnel. It also read that it wouldn't be a problem for my antivirus or firewall or any problem at all that it would only show a green mark when I logged into the bank server and grey any other time. It sounded great to me so I did it. My computer was v-e-r-y slllllloooooww. And I kept hearing it working like something was running in the background but I knew it wasn't my antivi. I couldn't navigate in files on my desktop it was so slow that when I clicked on a file it would come up but blank then take 3-5 minutes to actually open. This happened with everything I did! I check my antivirus because I thought it had some weird issue and saw that my auto was turned off. I didn't do it so what the heck! but that also told me it wasn't my antivi running so what was? I was trying to get to my email when I had some little message window from Rapport pop up. I didn't bother to read it I was irate and knew that had to be the culprit. I went to uninstall and it wasn't an easy thing. My computer was fine again after uninstalling Rapport. I understand from other people that have had Rapport then gotten rid of it that it can leave stuff behind so I did a scan to see if there were any left over files & didn't see any. I physically looked also and didn't find any. My computer is happy again. Granted I downloaded Rapport on my XP drive and XP is not considered modern and I wonder if Rapport would have worked better on my 7 drive or if it would have caused the same issues. So downloader beware of Rapport issues.

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October 26, 2012 at 23:25:44
✔ Best Answer
It's a long-standing issue, just do a search for it on this & other sites (which would probably have been a good idea before installing it). It doesn't seem to screw up Win 7 as much as it did XP so maybe they have done something but I personally would never trust it again. At least you managed to uninstall it, when it was first introduced the average user had no way of even doing that. Unfortunately every time I log into my bank account I get nagged to install it & I haven't found a way of permanently saying 'No'.

Incidentally, don't be too surprised if you get a message from Trusteer support - they monitor many forums and chase up any negative comments.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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October 28, 2012 at 17:47:17

We are very interested in resolving the issues you have mentioned regarding your computer slowness. If you would like us to investigate this issue, please send us an email to:

Trusteer Technical Support

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October 28, 2012 at 17:54:43

Nicely predicted.

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