Right-click on Internet Explorer's icon, and select: 'Run as Administrator'
Now, see if you can download FixNCR.reg to the Desktop:
Double-click on the FixNCR.reg file
Next, download iExplore.exe, a renamed copy of RKill:
[If the file does not download, paste the following, >without the brackets<, in the address bar of your browser:
Save the file to the Desktop, and double-click on it.
Ignore any messages, and allow the file to run until the command window closes.
>Without a reboot<, download Malwarebytes’ Anti-Malware (black button with green and white icon)
Save to the Desktop
Double-click mbam-setup.exe and follow the prompts to install the program.
Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.
When the scan finishes, click OK in the message box, and you will see the results of the scan.
Click the Remove Selected button to get rid of the malware.
When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.
Please post the >Malwarebytes log< in your reply , and we'll take it from there.
Retired - Doin' Dis, Dat, and slapping malware.
Malware Eliminator/ Member of UNITE