Virus? won't let me open most files or run antivirus

August 8, 2012 at 17:34:16
Specs: Windows 64
I apologize in advance as I am not amazing with computers but have tried to do a system restore and run antivirus (malware bytes), both unsuccessfully. I would be most appreciative if someone was able to help me.
I should also note that the initial problem was that I could not open any MS office files. WOuld say that windows installer was initializing and then give me an error code.

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#1
August 9, 2012 at 00:45:05
Use this step by step guide.

http://www.selectrealsecurity.com/m...


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#2
August 9, 2012 at 18:48:22
First of all, Malwarebytes is NOT an anti-virus, LOL, other people say that too at times. I don't promote other peoples websites....these progs I listed work really well and all are free.

Follow these 3 progs in EXACTLY the order listed and DON'T reboot until after the last scan has run.
1- rkill.exe
http://www.technibble.com/rkill-rep...
2- tdss killer
http://support.kaspersky.com/faq/?q...
3- Malwarebytes
http://www.filehippo.com/download_m...

If they don't fix the problem, reboot your computer, tap f8 when the logo appears and select safe mode. Try the 3 item combo again.

If that still doesn't fix your problem, run
a- Trojan Remover
http://www.simplysup.com/tremover/d...
b- Hitman Pro
http://www.surfright.nl/en/downloads/

Run them both till they run clean...they find things that other progs miss. Good Luck!

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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