Solved Virus? Won't boot after Win 7 auto upgrades, goes to sleep

October 14, 2012 at 10:51:26
Specs: Windows 7, AMD Quad 4/4 Gig DDR2
I assume this is a virus problem, but it may very well have something to do with the new Windows 7 updates.

Wednesday evening my wife got one of those little POP UP WARNING saying she had a virus and needed to run an Essentials Scan...blah blah blah..39 bucks to fix it. I ran a Microsoft essentials quick scan and nothing was detected as being wrong so I assumed it was just a scam. Ran fine the rest of the evening. When she shut down the computer Microsoft EssentialsSecurity/Windows Auto Updates began installing 1 of 20 updates. The next morning my wife couldn’t even get the computer to turn on. It took several attempts but I finally got it to come on. It worked fine all day. I had intended to run a full microsoft Essentials Scan on it and then a MalwareBytes Scan, but (MY BAD) I didn't get it done as I had a late Dr. appointment and felt like hell the rest of the day. When my wife shut down the computer that evening it began installing 1 of 20 updates…again.

This morning I got up to try her computer and would not boot again, but now it will not go so far as to even get to the boot menu screen. As soon as it powers on, both the computer and the monitor go into the power saving sleep mode. I just can't get it to do ANY thing. My CD ROM has been out on it, but I do have another computer (this one) connected to the same in home network tat works fine.

We have tried going to safe mode using the F8 key, also the F2 and F10 but it is useless since the system goes into sleep mode as soon as you press the on button.


See More: Virus? Wont boot after Win 7 auto upgrades, goes to sleep

Report •


✔ Best Answer
October 16, 2012 at 23:45:52
The power supply is certainly a good contender for giving you problems and if you can borrow one to swap out they are easy enough to install, once you've got the case off of your PC. Whilst you have the case apart, that's when you also check to make sure that everything you can see is firmly seated - memory, graphics cards etc. One thing I omitted to mention before was to make sure you remove everything connected to the PC apart from power, monitor, keyboard and mouse - (remove the last two if they are USB devices) and try powering up again.

Using the USB stick to recover your data is almost certainly not going to work as you won't be able to see anything more on the screen than you are at the moment, so data recovery needs to be done by slaving your drive to another machine. The idea was to see if you could get the machine to boot from anything other than the harddrive, and as your CD is u/s. the memory stick was the next best option.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd



#1
October 14, 2012 at 18:36:47
You now have to outsmart the infection.

Download from a good comp & run ESET from a thumb drive, you may have to use Safe mode or safe mode with networking.

Please copy & paste instructions into a text file, print steps & info. You will need them as they are hard to remember & for when you are offline.

Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif

The badies are always ahead of the goodies, be aware, this can be a very long process, involving many different tools to clean up an infected comp.
Some infections are unremoveable.
Very Important: Malware infections can possibly lead to identity theft, stolen bank funds, misuse of credit card information etc.
The use of the computer is the primary factor in the decision whether to re-format and re-install, or just disinfect.
http://www.dslreports.com/faq/10063
How to report ID theft, fraud, drive-by installs, hijacking and malware?
http://www.dslreports.com/faq/10451

If any program won't run, let me know. Post the log/logs after each run.
Screenshots ( SS ) may also requested, or if you want to illustrate a point yourself, use the uploader.
If any of the logs are too large, upload them to a site of your choosing or, all can be done with this.
Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru

After each fix or change we make, let me know how the comp is running. Example: Still cannot boot into Normal mode.

Run ESET & post the log please. This scan may take a while, so please be patient.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.


Report •

#2
October 14, 2012 at 23:48:51
If the system doesn't even get as far as the Safe Mode screen then I'm afraid none of the above will work...

First, try booting from a USB stick or CD - it doesn't matter what CD/USB, you just want to be able to boot from it to see if it's a hardware or software problem. If you haven't got a CD then download the Kaspersky Rescue disk from HERE, try booting from that & if it does then run a full scan with it. If you have an external drive you can also take the opportunity to use the file manager on Kaspersky to recover any data now, before going any further. Note there are instructions on the site telling you how to create the disk on a CD or USB drive.

If it doesn't boot from the CD then that implies a hardware problem, I'm guessing it's a desktop PC so remove the drive from your computer and slave it to another computer so that (a) you can extract any data now, before it's too late and (b) you can scan the drive for errors/viruses etc.


Next idea, unplug the drive completely from the system and see if you get a boot error (or anything) - if not it's definitely a hardware issue so check the connections and make sure everything is firmly seated.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


Report •

#3
October 15, 2012 at 15:49:29
Sadiii ,is this a desktop or laptop? The reason for asking is because different methods can be used on either

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

Related Solutions

#4
October 15, 2012 at 23:07:35
From reading the OP they say 'computer and monitor' as separate items which implies a desktop PC.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


Report •

#5
October 16, 2012 at 05:24:25
I'm not too sure on that johnr, people also use that terminology on laptops at the best of times....we'll see when the OP replies...if they do...

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#6
October 16, 2012 at 13:21:12
Thanks John and XPuser4real, still tring to make my way though all of this. HIt me at the WORST possible time, doctors putting me on every medication in the book and I can seldom tell which way is up. lol Just wanted to pipe in so you woudn't think I had walked away, its just that with all of these medications I get easily confused and don't process data well.

Report •

#7
October 16, 2012 at 13:30:06
The System that is NOT working is a Desktop. The other end of the system that IS working is a laptop.

Report •

#8
October 16, 2012 at 13:51:11
Sigh. I just get anything to work. as soon as the computer and/or monitor either one come on they go straight to safety sleep mode and wont respond to anything. I don't have a USB stick big enough to put anything on, just little data ones I give people when I help them with Resume' and that sort of thing. Think it ight be a good idea to buy a larger memory stick to put ESET or something on? While I am spending money, how big and is ESET my best buy or............ I just need to get that machine up ASAP. I thought about calling that Geek Squad, as much as it huts my pride to admit defeat, but I just have to admit my mind isn't what it used to be. Heck, when I looked at cost though, I may as well just buy a new PC, this one is several years old.
Gotta lie down, nose is gushing like niagra falls
THANKS for advice and patience

Report •

#9
October 16, 2012 at 15:00:14
Sounds a bit like the power supply has gone south.
What I'm wondering is....Do you USE sleep mode on the problem PC?

'little POP UP WARNING saying she had a virus and needed to run an Essentials Scan...blah blah blah..39 bucks to fix it.'
Did the pop-up actually say Microsoft Security Essentials?

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

#10
October 16, 2012 at 16:48:06
Yes XP, it did, I would't swear to the exact wording, it may have Said Microsoft Security or just Security Essentials, but it looked the same as a virus we got hit with last year that looked exacty like an actual warning from Microsoft, but turnout out it was worded slightly differently and was a scam to get to get you to buy some new fake viruse program.

No, I do not use a sleep mode on eith of my compters, they roll to creensaver and run there until I use the PC again, even if I leave it going overnight, which I usually don't, the screensaver is still running in the morning. I have noticed a few times, now and then and at random times, that it does go into a sleep mode and I have tap the space bar to get it to come on.

I did find a 4 Gig USB Memory stick in an old briefcase if that helps, is there something I can down to it? Really sorry to be a pain ya'll, my brain fried 4 years ago and my thought process just gets worse every day. Post concussion disorder, ain't foootball grand yeaaaa!

Now that we know I have a 4 gig mem stick, does that help anything or are you thinking it might me just a coincidence and have something to do with the power supply?


Report •

#11
October 16, 2012 at 23:45:52
✔ Best Answer
The power supply is certainly a good contender for giving you problems and if you can borrow one to swap out they are easy enough to install, once you've got the case off of your PC. Whilst you have the case apart, that's when you also check to make sure that everything you can see is firmly seated - memory, graphics cards etc. One thing I omitted to mention before was to make sure you remove everything connected to the PC apart from power, monitor, keyboard and mouse - (remove the last two if they are USB devices) and try powering up again.

Using the USB stick to recover your data is almost certainly not going to work as you won't be able to see anything more on the screen than you are at the moment, so data recovery needs to be done by slaving your drive to another machine. The idea was to see if you could get the machine to boot from anything other than the harddrive, and as your CD is u/s. the memory stick was the next best option.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


Report •

#12
October 17, 2012 at 08:23:47
I am not sure exactly WHAT fixed it, but I think it was power supply related. None of the USB tips were accessible, so I just turned it on and left is on even though it DID go to sleep mode and I left both the PC and the monitor running. Ater a few hours, my wife called out to me and said her computer had beeped and was "doing something," and it had Gateway on the screen< I told her hit F10 QUICK, but she didn't get to it soon enough so it attempted regular startup, everything was super-slow. After wating 20 minutes, I did a hard shut down on the PC and left the monitor on, waited 20 seconds and when I turned it on it came on to my Gateway Screen with the Hit F10 and BIOS menu; I hit F10 and it went through the regular "system did not start correctly on last attempt, would you like to resolve" option, which I ran and then it asked if I wanted to use Restore and I opted for YES.

After it ran through the startup correction it did the system restore automatically and everything if runing fine. I did go back and Restore to my last Auto Retstore on my own and am updating and running my Microsoft Security Essentials and then will do my MalwareBytes.

I also went to my sleep modes and set them to Never, we had them at 3 for monitor and 4 for monitor. I have never really known what is best for this, when I worked for the State we never turned our computers off and was told it was better for them (ideas on that theory?), but since I have been disabled I assume that runs up to much wasted electricity to I shut them down.

As this is the second time in the past couple of months this exact thing has happened and I have just blamed it on a virus, do you think there is a decent possibility simply buying a new power supply cord might fix this problem or that it was my Power Saver Setting.

Thank you SO much Jorhn R and XPUser4Real, ya'll were both phenomenal and exceptionally patient with me..Kudos to the both of you!


Report •

#13
November 10, 2012 at 09:35:52
Sorry it took me so long, I have been extremely ill and unable to install the power supply. I got a great one at Amazon for 32 bucks. Sure enough, it fixed everything up! What I would have sworn was a virus was just a failing power supply!

Great lesson for an amateur like myself, don't forget to consider the hardware, as well as sortware and virus/malware isues!

Thanks !!!!!!!!!!!!


Report •


Ask Question