Virus won't allow me to open programs

September 24, 2013 at 10:25:13
Specs: Windows 8
I have a virus (or viruses) on my netbook that
wont let me open explorer or firefox and also will not let me us my virus scanner (CA). It also wont let me open many anti virus programs such as anti malaware and spybot. I also can not restore my computer to a previous date.

See More: Virus wont allow me to open programs

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September 24, 2013 at 10:51:27
Hi Belladonna,

Restart the system in Safe Mode with Networking. For Windows 8 refer to the link mentioned below:

Download malwarebytes using the link mentioned below:

Perform a complete scan and remove the viruses.

Restart the system.

Thanks & Regards
Manshu S

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September 24, 2013 at 14:46:35
Copy & Paste the contents of the Malwarebytes log please.

If unable to run Malwarebytes ( MBAM ) let us know.

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September 24, 2013 at 16:47:33
I've done the steps recommended BUT it is not letting me get to my desktop on safe mode with network; keeps shutting down.

Am I missing something? Am I suppose to open the memory stick I've downloaded the Malwarebytes file to at the screen that opens up giving me the option to choose Run on Safe mode with Network once I've selected that? I'm afraid I am not very computer savy and may need instructions a bit more detailed than what others may be use to. I truly appreciate your help.

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Related Solutions

September 24, 2013 at 17:03:37
"BUT it is not letting me get to my desktop on safe mode with network; keeps shutting down"
The infection is doing it's job, we now have to find a way to outsmart the infection.

This will be an multi step process, here is the 1st step.

1: Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.

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September 25, 2013 at 10:20:23
I got the damn virus from a software company who hid it behind an email from a company named It said there was a voice message attached to it from this service. My son who is only 12 opened it up thinking it was a voice message from a friend and it turned out to be a scanning software that supposedly tags potential virus and malware on your computer. I CANNOT believe it is legal for these companies to try and sell you their product by jacking up your computer in this manner.

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