Thank you so much for responding to help me! First let me apologize , I was upset last night , due to this issue on my computer. I am very careful about NOT downloading from certian sites on my desktop because I use it for my schooling and never wanted any issues . Now my laptop I use for personal. So my desktop now currently is so messed up I am in shock and pissed off at the same time. But here is exactly what took place . I really would LOVE any HELP PLEASE from the bottom of my heart to restore (IFPOSSIBLE) my computer back !
Thursday night I was given a copy of Windows 7 , that I was told was a legal copy ! I started all the process of the cd instructions on compatability test , transfering file wizard, then started to install the program after which it stop after 10 seconds with a pop up saying that this cd was missing files and to restart it, so I did , same pop came up , so I was tired and figured I call the person and ask what was up with cd in the morning and went to work , forgot about it came home on Friday afternoon.
I started my computer and was doing some legal research through my school online class web site. Suddenly this pop up appears the "Window XP Security 2012" and the pop ups listed a threat to computer the stealth intrusion etc. To buy the program etc.... I thought at first it was real , but wondered how it got on my computer, then figured with Micro soft Essentials and updates scheduled on my computer it must have been detected throuh those . But I tried to proceed with out protection and was denied , noticed on my right corner where my essentials and other icons are now were missing , I was denied access to internet on my sprint card and could not locate it anywhere for a while until I went to my nieghbors house and looked up this Windows 2012 , and was then aware of what was taking place on my computer. So I tried this steps / methonds I found on bleepingcomputers.com
System retore, I did it twice and still had the virus.
then I went to safe mode with networking to download a program they suggest "rkill"
but was unable to do it . Then I went to nieghbors computer and downloaded it to a USB flash drive and was unableto download it on my computer. from the card . would not readit or reconginze the usb flash drive on my computer , it was determined a threat so it kept stopping the download. then from my normal desktop I went to start and run typed in iexplore and after several hours finally got online but wads never able to go to any file , site etc.. I tried to open my files & photos to copy them from the transfer file I set up prior to all this and was denied access due to this virus , So I tried the same start ,run, iexplore in safe mode with networking and was unable to get on line . then tried the date ahead 7 days nothing , in fact everytime I left to go next door to research it more look for more help , every time I came back it was worst than before,..So this all was through Fri-Sunday.
Monday I was so frustrated I finally decieded to restore my computer to factory with the Dell restore Cds , But theystarted & suddenly stop witha "ghost " something message stating i needed to contact a Dell Tech because the cd could not install or proceed . Twice i put in cd 1 and both times same message .
Then I tried to reboot up and it would not start
So i figured i would try windows xp cds that came with my computer to fix issues caused by virus or my mistakes in using restore cd since a virus in computer might have been reason why , and it repaired or so it said it was repairing my computer and when it finished I was in safe mode and " not"Angelooker"or even "adminstrator"
was on my new safe mode desktop, . I am lost now on what to do, I am hoping that with my limited knowledge of computers , but somewhere always remembering that even when people think they have removed or deleted something on thier computer it is still usually init somewhere on the hard drive. I am willing to locate a proffesioal if needed because i really dont want to lose all my files if possible . thanks for taking the time to help me with this . Angelooker.