|You are infected. Here is what we need to do. You should not have to do this in safe mode, but if you feel better doing it in safe mode, then by all means go ahead. If you are uncomfortable doing any of these steps, need more guidance, or have any questions, please let me know before you begin. |
First, download rKill.com from bleeping computer here: http://download.bleepingcomputer.co...
Double-click on the file to run it. This should automatically terminate the processes belonging to the infection so that the pop-ups and other annoyances will go away and let us clean things more effectively.
Now download TDSSKiller, which is a rootkit scanner and cleaner from Kaspersky, by going here and following the instructions. http://support.kaspersky.com/viruse...
Run the scan as the website shows and let it fix anything it finds.
Next, download aswMBR, which is another rootkit detector and cleaner, but one that targets a different area. It can be found here: http://public.avast.com/~gmerek/asw...
Just download and follow the instructions on the download site.
Finally, download MalwareBytes from http://malwarebytes.org/mbam-downlo...
Install MalwareBytes using the default settings, allow the program to update, and run a full system scan. Once it is done, select "OK" at the message. When the list of issues that it found comes up, click on "remote selected items”. Allow the machine to reboot if it asks.
Once the machine comes back up, log in.
Now test out your PC and see how things are going. Please be sure to reply back here to let me know if the machine seems clean or if you need more assistance.
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +