Virus took control of laptop touchpad mouse & USB drives

July 24, 2015 at 08:49:31
Specs: Windows 7
i believe there is a virus on my computer and it took control of the mouse pad and the usb drives. It also wont connect to the internet. it seems the only thing that operates correctly is the command prompt. plz help

compaq presario cq57 windows 7

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July 24, 2015 at 10:11:20
Download and burn to a DVD the Kaspersky Rescue Disk. It's a Linux based disk. It will load into RAM only. It will then go online to update itself; after-whcih it will scan the system fully and deal with anything it finds...

It's a freebie and safe to use. (this link is to a more detailed how to use Kaspersky)

Having done that reboot the system and scan it with - in this order:


Junkware RemovalTool (JRT)

This installs to the desktop from where you run it. It opens into a dos style window - follow the instructions therein. It will reboot the system as part of its process.


You want the free version.

When you install each of the above three utils, use the manual/custom option. Do NOT use the automatic... Using Custom/Manual means you can uncheck any pre-checked boxes (so helpfully checked for you) and thus avoid installing all manner of stuff you neither need nor want. Some of it can a real PAI to get rid of.

Retain any logs generated as they may be useful here later...

The above utilities are safe to use; regularly recommended here - and all are "free".

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July 24, 2015 at 14:46:01
thank you i will give it a try!

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July 24, 2015 at 15:34:12
Do retain any logs generated; as one or two of the virus/pest experts may well come across here and ask for them Often a lot more pests/nasties hiding than one knows...

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Related Solutions

July 24, 2015 at 16:28:42
Yes please, Copy & Paste the contents of the scan logs in your reply.

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