Malwarebytes will often help with the diagnostics. www.malwarebytes.org. easy download. I would recommend going into windows safe mode with networking, probably by tapping f8 during start. Then download from malwarebytes(and allow an update) and do full scan.
Download Comoddo Best irewall ever. Do a complete search. after the search is done there will be a couple of ips write them down. After that destroy the viruses. If it did not work take he ips to the police they will stop it.
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