Virus taking screenshots and putting them in clipboard

November 4, 2012 at 13:06:03
Specs: Windows 7
I would highly appreciate your expertise. I am pretty sure my laptop has a virus even though Malwarebites and avast cannot detect it. My laptop takes screenshots and puts them on the clipboard...I noticed this when I try to send copy and paste messages to friends via messenger or using word. I reformatted the laptop using a friends factory disc and it reappeared. How serious is this? Should I throw away the laptop?

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#1
November 4, 2012 at 15:41:08
I assume that you what you are seeing on the clipboard is not what you are copying to messenger or whatever?

Could be the Print Screen key playing up.

Always pop back and let us know the outcome - thanks


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#2
November 4, 2012 at 15:43:59
Yes it isnt what i intented to send...what do u mean by playing up? im pretty sure there is a virus somewhere

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#3
November 4, 2012 at 16:00:14
If you pressed the Print Screen key it would put snaps onto the clipboard. So I wondered if the key was sometimes making contact even though you were not touching it. Sometimes a defective key can be cured by tapping it hard for a minute or two.

Few viruses survive reformat. Have you any other reason to suspect a virus?

Whatever, let's see what the other team members think.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
November 4, 2012 at 16:07:06
Im pretty sure im not touching the print screen button...plus the screenshots happen too frequently....but not in a rythmic timing...sometimes faster sometimes hours without that happening...

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#5
November 4, 2012 at 16:19:50
Can you try a different keyboard?

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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#6
November 4, 2012 at 16:22:25
its a laptop

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#7
November 4, 2012 at 16:40:44
http://www.dummies.com/how-to/conte...

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#8
November 4, 2012 at 16:50:51
I didn't think you were touching the Print Screen key (see #3), only that
the key might be making an intermittent connection itself.

Could I have an answer to this question please:
Have you any other reason to suspect a virus?
I mean symptoms such as noticeable slowness, or any strange occurences.

Thanks

Always pop back and let us know the outcome - thanks


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#9
November 4, 2012 at 23:52:52
Unfortunately I do not have an extra keyboard to try.

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#10
November 4, 2012 at 23:55:22
Well...I did do a malware scan and it picked some things up. In addition the snapshots still happen. The color of my screen at times randomly dims. The curser recently has started to jump around randomly which ive read could be an issue with windows 7. The main issue that is bothering me is the screetshot issue.

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#11
November 5, 2012 at 08:31:16
I know of no virus that causes your snapshot symptom or screen dimming.

Off the top of my head I don't really suspect a virus. Those that survive a reformat (which are few) usually give much more severe symptoms - you really know you have a virus around. Sometimes malware scans can reveal relatively minor issues (like cookies) - not "everything" they report is particularly serious.

Whatever, you say you did a malware scan. Did you include the following programs?:

MalwareBytes
http://www.filehippo.com/download_m...

SuperAntiSpyware
http://www.filehippo.com/download_s...

You could also run this root kit finder
TDSSKiller:
http://www.majorgeeks.com/Kaspersky...

Best not to Run the downloads but Save them to a folder or the desktop, then double click the file to install/run them.

The above will usually find a nasty, even if you need something more powerful to fix the difficult ones. If nothing serious is reported then I doubt you have a virus.

Always pop back and let us know the outcome - thanks


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#12
November 5, 2012 at 16:47:44
I'm surprised the Dell worker hasn't answered this one....

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#13
November 5, 2012 at 17:34:49
Yeah, with that username LOL.

Always pop back and let us know the outcome - thanks


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#14
November 5, 2012 at 23:17:03
Tried all the links...and just got a screenshot right now...

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#15
November 6, 2012 at 07:51:25
If none of the programs in the links found anything then you need to beg or borrow an add-on keyboard to prove the point. Everything points to this being your issue.

Always pop back and let us know the outcome - thanks


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#16
November 6, 2012 at 07:59:07
So...what you're trying to say is that it is perfectly conceivable that this issue could be a hardware issue...?

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#17
November 6, 2012 at 08:08:35
Yes, that's it exactly. An intermittent fault with the Print Screen key.

Always pop back and let us know the outcome - thanks


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#18
November 6, 2012 at 08:47:59
What about the flame virus...I was recently overseas...

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#19
November 6, 2012 at 09:05:49
Well, nothing is impossible but I would be surprised if they made it as obvious as using the clipboard and thereby exposing its existence.

You could run through this lot:
http://www.ibtimes.co.uk/articles/3...

Always pop back and let us know the outcome - thanks


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#20
November 6, 2012 at 10:07:38
Good point

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#21
November 7, 2012 at 00:02:49
Highly appreciate the response bro. I checked and didn't get nothing. Assuming this is a problem like u said with the key..How would I get this resolved?

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#22
November 7, 2012 at 06:54:05
It's a long shot but did you try my earlier suggestion?

Turn the computer off then give the Print Screen about 30 fairly hard taps. There is a chance that it will unstick the key.

Always pop back and let us know the outcome - thanks


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#23
November 27, 2012 at 07:40:57
Ok I apologize for the late response...but I tried the tapping and the issue still exists. Would changing the keyboard solve this problem if it is indeed an issue with the print screen key. Also, I don't know if it is just me but it seems to take snapshots when I use messengers a lot more frequent then when I am not...this could also be, I assume because the higher frequency of hitting the keyboard. I did buy a USB keyboard and will try that but I was told that I have to disable the laptop keyboard...is that true?
Again....I appreciate all of your help.

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#24
November 27, 2012 at 07:58:43
All computers are different. We would need the name and model number of your computer. There might be a manual about if you search Google.

Always pop back and let us know the outcome - thanks


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#25
November 28, 2012 at 11:25:45
It's a Dell Inspiron. If I change the keyboard would it suffice?

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#26
November 28, 2012 at 12:18:00
You can buy cheap $15 to $30 replacements for the internal keyboard from ebay.

Shutdown the laptop. Remove the battery. Hold in the power button for a few seconds. This resets the motherboard. Replace the batter and startup as normal.

If that doesn't work the USB keyboard should work as soon as connected. If it does you will have to either remove the internal keyboards power cables or manually remove it's driver.

Also we need more info to give you the best instructions, its Dell Inspiron (???) need the model numbers please.

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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#27
December 7, 2012 at 16:29:04
PleaseHelpDell123, I am having the same problem. Not a Dell, though, an HP. I highly suspect virus, but tried all the remedies listed above and no help.

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