Virus taking over computer-Blackscreen-safemode only

July 18, 2012 at 20:20:16
Specs: Windows 7
black-screen-can only use safe mode cant open programs at all
got a black screen on regular mode of computer can't enter in or anything..some AdobeA something.exe isn't operating when in safe mode could not use virus programs to uninstall programs its like I'm locked out of my system how can we work around this?

See More: Virus taking over computer-Blackscreen-safemode only

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July 19, 2012 at 06:24:47
"The steps to enter the Directory Services Restore Mode.

1.Please restart your computer

2.While the computer is getting restarted please keep on tapping on the F8 key on top row of your keyboard.

3.Keep on tapping on that F8 key as soon as you are seeing your computer manufacturer screen.

4.Then you will get a menu from which you need to select ""Last Known Good Configuration"" by using your arrow keys .

5.And then click on enter"

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July 19, 2012 at 11:42:50
Hi JackieSING,

My Name is Sunil from Dell Social Media And Community Team.

Please click start open Run option and then type these links in the Run option if you have difficulty opening up IE internet Explorer.

Please open this link and run

2.Run Malware Complete Scan.

3. Super Anti Spyware Full scans you can down load these files from
4.Issue should Get resolved if not do a complete Operating system Reinstallation.
Please get back to us if any Difficulty.

Thanks & Regards
Dell Social Media Responder

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