See if this works:
Copy and paste the URL below (without the brackets) directly into the address bar in your browser, and then press: Enter
(Do not click on the Url, or you will get redirected.
Save to the Desktop.
Double-click on the downloaded file to run the tool.
A black DOS box briefly flashes and then disappears. This indicates the tool ran successfully.
If not, delete the Rkill file, then download and use another Rkill file from the same Url:
If it still does not work, repeat the process and attempt to use one of the remaining versions until the tool runs.
Once the tool completes its work, the window closes and a log is displayed.
>>Please post the contents of the RKill log in your reply.<<
If you cannot run Rkill, can you re-start your computer, tap the F8 key before Windows starts, and bring up the Windows Advanced Options menu
Use the arrow keys to select Safe Mode with Networking
Then try to run RKill, or, download it, and then run it, whatever be the case.
Next, without a reboot, download Malwarebytes’ Anti-Malware (black button with green and white icon):
Save to the Desktop:
Double-click mbam-setup.exe and follow the prompts to install the program.
Run Malwarfebytes’ AntiMalware and update the program.
Once updated, select Perform Full Scan and click the scan button.
When the scan finishes, click OK in the message box, and you will see the results of the scan.
Click the >Remove Selected< button to get rid of the malware.
When Malwarebytes finishes, you may be prompted to reboot. If so, reboot.
>>Please post the Malwarebytes log in your reply so we can see where we are at, and address the other issues you have.<<
Retired - Doin' Dis, Dat, and slapping malware.