Solved Virus quarantined programs spyware

April 11, 2014 at 08:33:49
Specs: Windows 7
So here is the deal i contracted a virus the other day! What the virus has done so far is put all of my the programs on the computer in quarantine, they work but i cannot go in and uninstall any program that is unwanted it has attached itself to my utorrent program and the defragment program. Now i have already tried to a free anti-virus and malware program got rid of a lot of stuff but not the ailment. My wife suggested that we back up music and pics put in recovery disc and go from there, what are your thoughts and is there away without having to do the recovery disc.

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#1
April 11, 2014 at 12:09:01
✔ Best Answer
It will take about 6 steps to clean & reset your comp, here are the first 2 steps.

1: Download & run Unhide
http://www.bleepingcomputer.com/for...
http://download.bleepingcomputer.co...
To run Unhide, simply download it onto your Desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
When Unhide is complete, it will create a logfile on the Windows Desktop called Unhide.txt.
Copy & Paste the contents of the log in your next post please. Let me know if it doesn't produce a log.

2: Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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#2
April 11, 2014 at 12:42:14
thank you very much i will let you know how everything goes i am at work but when i get home I will most definitely post all that you asked for!

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#3
April 11, 2014 at 15:51:15
ÿþU#n#h#i#d#e# #b#y# #L#a#w#r#e#n#c#e# #A#b#r#a#m#s# #(#G#r#i#n#l#e#r#)# Hey Johnny this is what i got from the Unhide

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Related Solutions

#4
April 11, 2014 at 16:26:59
" Hey Johnny this is what i got from the Unhide"
No idea what that means, move on to step 2 & lets see if that can give us a proper result.

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#5
April 11, 2014 at 17:21:40
I am doing the scan now

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#6
April 11, 2014 at 17:25:33

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#7
April 13, 2014 at 13:23:19
Hey John, so far this has been quite confusing and it seems as if virus has spread and everything you have suggested has gone awry, I am not suggesting it is your fault. I think this thing is a little more insidious.

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#8
April 13, 2014 at 14:21:23
"I think this thing is a little more insidious"

Just in case you do decide to reinstall, here is what you have to do.

Make sure when you reinstall, you delete ALL partitions & format to NTFS.

W7 - Click on > Drive options (advanced) Then highlight each partition & hit > Delete.
http://www.blackviper.com/os-instal...
http://www.blackviper.com/os-instal...

Here are some examples of why you delete all partitions.
http://forums.spybot.info/showthrea...
http://forums.whatthetech.com/index...
http://blog.eset.com/2011/10/18/tdl...


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#9
April 13, 2014 at 14:24:25
If you would like to continue with the cleaning, I will be more than happy to help.

Be aware, it may be a very long process & in the end fruitless.

message edited by Johnw


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#10
April 13, 2014 at 14:44:19
yes, I am interested in your help! I am attempting the cleaning again I feel as if I didn't perform the steps correctly

message edited by PGWilson


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#11
April 13, 2014 at 14:49:57
"I am attempting the cleaning again I feel as if I didnt perform the steps coorectly"

I do not expect you to remember the steps, write or print them.

Then check off each step as you do it.


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#12
April 14, 2014 at 16:33:28
Hey John uh my computer is telling me I have no boot manager

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#13
April 14, 2014 at 16:37:40
Put the EXACT message into google, here is a start.

no boot manager windows 7
http://is.gd/FwyFTb


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#14
April 14, 2014 at 17:25:53
Let me know what you find, keep in mind you are infected & this is probably the work of a nastie.

What operating system installation disks do you have?
Example Windows XP, W7 or other.


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#15
April 14, 2014 at 19:59:00
Sounds like you may have some unwanted rootkits installed.
You can try these 3 free progs and run them in EXACTLY the order listed and DO NOT reboot until the last scan is finished.
1- rkill http://www.bleepingcomputer.com/dow...
2- tdss killer http://www.bleepingcomputer.com/dow...
3- malwarebytes http://www.filehippo.com/download_m...

fix all they find and then reboot after the last scan. It's too bad you marked the post as solved, as others might not bother to respond to it ....

HELP in posting on Computing.net plus free progs and instructions


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#16
April 14, 2014 at 20:23:27
w7..........I apologize i have been really busy with this and other stuff so this is my first chance to answer back thanks for your help again. I amgoin to bed and will get started on it tomorrow morning but will keep you updated with my progress.

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#17
April 17, 2014 at 08:13:38
Hey John I really appreciate your help and I hope that we can will resolve this problem soon. So here is where i am at with my computer: I wiped the hard drive not once but twice. I have a question though when i got the computer from my dad i had the computer upgraded to W7. I don't remember what os it was before the upgrade so my question is does this matter that i had computer upgraded.
So i used this from a back up disc that was backed up from my desk top ISOLinux, BZIMAGE,KERNEL26,TINYCORE.GZ so what do i need to do to get back to where I was which was using W7. I do apologize I should have divulged this info before but to be honest i didn't think it would matter.

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#18
April 18, 2014 at 11:04:22
JohnW I really appreciate your help and I hope that we can will resolve this problem soon. So here is where i am at with my computer: I wiped the hard drive not once but twice. I have a question though when i got the computer from my dad i had the computer upgraded to W7. I don't remember what os it was before the upgrade so my question is does this matter that i had computer upgraded.
So i used this from a back up disc that was backed up from my desk top ISOLinux, BZIMAGE,KERNEL26,TINYCORE.GZ so what do i need to do to get back to where I was which was using W7. I do apologize I should have divulged this info before but to be honest i didn't think it would matter.

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