virus preventing me from opening any download

December 27, 2010 at 20:16:49
Specs: Windows Vista
i have a virus on my computer that wont allow me to open any files or even internet explorer in normal mode. I cant even open any files once i download them. I only can access the internet in safe mode, but still not able to download any files, therefore i need assistance for my vista op system?

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#1
December 27, 2010 at 20:24:11
Do you get a "Open this file with.." notice?. If so you may need to try the Vista file association fixes found here: http://www.winhelponline.com/articl...

What types of pop ups are you getting?..Such as "Anti-Virus Pro", etc.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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#2
December 27, 2010 at 23:00:46
when i want to download a file i receive a dialog box with the message that reads: save file, then i select it and it starts downloading and after that when i click to open it the selection is not highlighted. Now, as far as the virus program it is called pctools and everytime i run the system in normal mode, the pc tools (the so called virus protection software) start a scan and says my computer is infected and i can not open any exe. files and also applications on my computer such as internet. the background changes and has a blue screen with words saying my system is infected and is in danger as viruses stealing my personal information and passwords.

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#3
December 28, 2010 at 18:19:21
Does it look like the PC tools from this site?.. : http://www.pctools.com/ <--- That is a legit program. But, it sounds like you may have a Rootkit, or some kind of virus, especially if your desktop background changes on it's own. Were you able to use the above link and download the .Exe file association fix?.. I'm guessing you couldn't. Please try rebooting your computer than tapping "F8", select "Safe Mode with Networking" and try to re-download that fix. Also, download Malware Bytes from this link: http://download.cnet.com/Malwarebyt... please then update it (if possible) and run a full scan.

Let me know if this helps.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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Related Solutions

#4
December 28, 2010 at 18:55:58
I was not able to download the exe.file association fix. Whatever it is I am not able to open any files on both safemode with networking and normal mode. I am greatful I can run in safe mode networking and be able to open the internet and check emails or browse as well as open micorsoft word,but all my functions like being able to open the files that do download and listen to music/sound options ect. arent available in safe mode so eventually I would like to go back to normal mode and have full access this has been so irritating to say the least.

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#5
December 28, 2010 at 20:31:53
Does the AV that may be causing issues look like the one from the link I posted, or totally different?.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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#6
December 28, 2010 at 21:17:00
I sorry the pc tools is the legit av software, I meant the so called av software that pops up on my screen to let me know i have a virus is called system tools. it has a locker lock icon and it is a pop up design like it is a scanner detecting viruses and then says to remove i have to purchase the software. After which a blue screen saying my computer is in danger is in the background with red words. I currently had my av trail version expire but even still this virus manage to download and attack my files. like i said before a program like internet or microsoft word is infected, when i click on them a message pop up saying dlllsexe. is infected or plugin exe. is infected by malware.

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#7
December 29, 2010 at 10:59:04
Thanks for the info. Please try the following guide from Bleeping Computer.com at this link: http://www.bleepingcomputer.com/vir...

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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#8
December 29, 2010 at 12:45:20
As another suggestion(without intending to step on toes) You might try downloading malware bytes and installing in safe mode. If you cannot run as a .exe, you can change this file "mbam.exe to mbam.bat and it might open. If the virus changed the association for .exe it will still run.

mike


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#9
December 29, 2010 at 14:50:45
Just to add - that change to bat works on both the MBAM download exe and the program exe

We all live on a ball.


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#10
January 3, 2011 at 20:05:28
sorry for the late response but i was able to copy the link and download the virus removal but it was a program called stopzilla, and they are asking me to order thier virus protection and I am not sure if I need to do so or if this is the right program that will actually remove all the viruses and allow me to be able to open the files I download.

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#11
January 4, 2011 at 10:57:35
I don't think you should order anything from stopzilla (it might not even be the real one). It's perhaps a pity you took that step.

Run MalwareBytes freebie before you do anything else.

We all live on a ball.


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#12
January 4, 2011 at 11:28:19
If its from the link on bleeping computer it should be legit. However i think that it is advertising as derek suggests. There are plenty of good steps on that page to take, however i would avoid the advertisements for now.

mike


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