virus, now no desktop or start up icons

November 12, 2013 at 15:57:37
Specs: Windows 7
What I have is a desktop overlay over my desktop that has the icons on it nothing will work Safe mode task manager. I do know that my icon are there when I tap the power it starts the shut down process it shuts off the overlay I can use a icon but the puter shuts down

See More: virus, now no desktop or start up icons

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#1
November 12, 2013 at 16:26:12
what happens if you unplug your internet, then tap f8 on boot-up and select safe mode? Does it work properly then? Can you access your icons etc? Then while in safe mode, uncheck all your start-up items and then reboot. Let us know if you can get that far...thanks

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#2
November 12, 2013 at 16:32:43
I have tried all of that it will always go straight into normal mode even though I have started it into safe mode

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#3
November 12, 2013 at 16:49:22
so you are saying that when you tap f8 and select safe mode, that it just goes directly into normal mode? I'm confused on desktop overlay?

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#4
November 12, 2013 at 17:05:50
ok my desktop is of my kids and the icons are on the desk top now I have another desk top that has not been overlaid ove my other desktop with no icons any thing that I do such as cntrl alt det task manager will show up on the real desk but you can not see it because over the overlay

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#5
November 12, 2013 at 17:21:55
Run Tweaking.com - Windows Repair
http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Copy and Paste the contents of the following log in your reply:
C:\Program Files\Tweaking.com\Windows Repair (All in One)\Tweaking.com_Windows_Repair_Logs\_Windows_Repair_Log.txt

Check/tick the following.
Reset Registry Permissions
Reset File Permissions
Remove Policies Set By Infections
Repair Missing Start Menu Icons Removed By Infections
Repair Icons
Repair File Association
Restore Important Windows Services
Set Windows Services To Default Startup


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#6
November 12, 2013 at 17:32:36
hmmm how am I suppose to run this when I can not do anything ??? all that is there is a desk top everything is behind it

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#7
November 12, 2013 at 17:36:10
Do you have another device to get onto the internet with?

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#8
November 12, 2013 at 17:45:24
yes I do
I had to buy a new put in a emergency but very important data on that one

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#9
November 12, 2013 at 18:14:29
"I had to buy a new put in a emergency but very important data on that one"

1: Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You will have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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#10
November 13, 2013 at 23:20:34
If the overlay is always there how can you tell that Task Manager is behind it? and how long ago did the problem start?

The first thing I would try is a System Restore, it may be simply some malware that is set to take over explorer.exe, though I've never seen one that actually 'hides' your own desktop behind. Anyway, if you cannot use safe mode, which would give you the 'repair my computer' option then you need to use a Windows 7 recovery disk - if you don't have one already made then, assuming your new computer is Windows 7 you can create one using that which will be good enough to get to the repair system.

If you don't have access to a disk or another Win7 computer then it's a bit it of a longshot but if you are certain it is there and it only happened recently you can try running programs 'blind' by running Task Manager then press the 'alt' & 'F' keys, then press the 'N' key - this will open the 'new task' dialogue so type 'rstrui' and press 'enter' (which will start 'System Restore'), press 'enter' again which will choose the recommended restore point, then press 'enter' again which should be the 'are you sure' box and then see if the system does restore.

Incidentally does the overlay itself display any clues to what it is? - they normally try & con you into paying money.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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