virus has frozen computer

February 23, 2016 at 10:59:54
Specs: Android 4.0 Operating System, dual-core ARM/1 gb ram
have an acer DA220HQL touch screen computer, it has a virus that has taken over the screen and wont let me access anything, i tried holding power button for 10 seconds, to get to safemode, but it doesnt give me that option, any idea what i can do, is there a way to reset it, without being able to access it.

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February 23, 2016 at 14:12:03
Here are some options to try.

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
Make sure these options are checked/ticked in Advanced settings.
Remove found threats, Scan archives, Scan for potentially unsafe applications, Enable Anti-Stealth technology.
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
3: Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
My ESET product detected a threat—what should I do?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.

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February 23, 2016 at 20:52:45
i mentioned i can not access anything from it, can i open it up and reset it somehow?

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February 24, 2016 at 00:16:31
The programs I listed are for unbootable comps.

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Related Solutions

February 24, 2016 at 00:30:02
Your problem doesn't sound like it's related to a virus but rather some hardware problem.

I found these two conflicting postings about a reset:

So even if a reset is possible it looks like you have to at least boot it to the normal screen/desktop.

Apparently the user guide is on the cd that came with the unit. Do you have that? It may give more info on a possible reset. Of course if it is a hardware failure a reset won't fix that.

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February 24, 2016 at 07:02:32
johnw, thanks, i get it now, but will this work for android operating system?

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February 24, 2016 at 14:47:59
Don't know markmc, sorry, didn't notice android.
Did you try post #4?

unbootable android

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