virus has frozen computer

February 23, 2016 at 10:59:54
Specs: Android 4.0 Operating System, dual-core ARM/1 gb ram
have an acer DA220HQL touch screen computer, it has a virus that has taken over the screen and wont let me access anything, i tried holding power button for 10 seconds, to get to safemode, but it doesnt give me that option, any idea what i can do, is there a way to reset it, without being able to access it.

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#1
February 23, 2016 at 14:12:03
Here are some options to try.

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
Make sure these options are checked/ticked in Advanced settings.
Remove found threats, Scan archives, Scan for potentially unsafe applications, Enable Anti-Stealth technology.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
http://support.eset.com/kb2103/
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://support.eset.com/kb2612/
Configure ESET this way & disable your AV.
http://i.imgur.com/wZF1Ppi.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
3: Which web browsers are compatible with ESET Online Scanner?
http://support.eset.com/kb405/?loca...
Online Scanner not working
http://support.eset.com/kb403/?loca...
My ESET product detected a threat—what should I do?
http://support.eset.com/kb117/
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
http://support.eset.com/kb405/?view...
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://support.eset.com/kb405/?view...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly
http://www.lazesoft.com/fix-boot-pr...
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/0tReqKT.gif
http://i.imgur.com/c9viJO4.gif
http://i.imgur.com/DdozUxq.gif

How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...


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#2
February 23, 2016 at 20:52:45
i mentioned i can not access anything from it, can i open it up and reset it somehow?

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#3
February 24, 2016 at 00:16:31
The programs I listed are for unbootable comps.

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Related Solutions

#4
February 24, 2016 at 00:30:02
Your problem doesn't sound like it's related to a virus but rather some hardware problem.

I found these two conflicting postings about a reset:

http://acer.custhelp.com/app/answer...

http://acer.custhelp.com/app/answer...

So even if a reset is possible it looks like you have to at least boot it to the normal screen/desktop.

Apparently the user guide is on the cd that came with the unit. Do you have that? It may give more info on a possible reset. Of course if it is a hardware failure a reset won't fix that.


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#5
February 24, 2016 at 07:02:32
johnw, thanks, i get it now, but will this work for android operating system?

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#6
February 24, 2016 at 14:47:59
Don't know markmc, sorry, didn't notice android.
Did you try post #4?

unbootable android
https://www.google.com.au/webhp?hl=...


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