virus crashed computer can i get photos back somehow?

July 9, 2015 at 23:22:22
Specs: Windows Phone 8.1
My computer contracted a virus and crashed and wiped everything I just want to know if I can somehow get my photos

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#1
July 10, 2015 at 01:18:22
Got any clues what virus it was?

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#2
July 10, 2015 at 01:52:00
also - to clarify - when say "wiped everything"... do you mean the operating system and all your personal files (photos included) were wiped?

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#3
July 10, 2015 at 09:25:59
For us to help you, you need to be very specific.
Does it run at all?
What Virus was it?
What was done (if anything) so far to try to remove the virus?
Was the operating system reinstalled or factory reset?
Do you see any old files?
Is the system running now?
etc...

You have to be a little bit crazy to keep you from going insane.


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#4
July 10, 2015 at 10:40:07
Sometimes (even after reformat and install) it is possible to recover some previous files using programs such as Recuva. However let us have the answers to the questions in #3 so that we can properly understand your situation and suggest the best way forward.

Always pop back and let us know the outcome - thanks


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