virus changed settings blocking internet browsers from net

November 19, 2012 at 13:47:03
Specs: Linux x86_64)
My son's laptop got a virus a year stopped all the major internet browsers from accessing the internet as well as all anti virus programs from connecting and updating.. It never stopped aol however but couldn't download and update any programs to help. It hid system recovery as well and deleted all restore points...yesterday aol went all web so you can't use it for the net anymore so I am forced to fix the issue. We have many many gigs of stuff on the comp too Mich to move and back up to do av factory can I fix it so I can give access back to ie explorer or Firefox....I am connected to the net for sure...I tried a bunch of different tricks from the net and it still doesn't work even with all security's being blocked from somewhere else please help me and my son....

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November 20, 2012 at 08:56:52
You system specs show Linux x86_64, but while you mentioned Internet Explorer, I assume, your son's computer is running Windows (whatever version is running).

You may try starting simple, to figure out, what's working and what's not.

Therefore, first, open CMD (command prompt) and type in:

You should get a list of hops through all the routers and gateways passing the way from your computer to Post the result of the output here.

If this doesn't work, post back the output of ipconfig /all, which must also be typed in, at the command prompt.

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November 21, 2012 at 09:14:02
Are you sure it is clear of viruses?

If you haven't already used it MalwareBytes freebie is very good:

Always pop back and let us know the outcome - thanks

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