Virus blocking antivirus and updates

August 10, 2015 at 06:42:32
Specs: Windows 7

Having a problem in "killing" something that is blocking all antiviruses aswell as updates. The only one working is Malwarebytes. Have updated it with malwarebytes rules but it isn,t finding anything.
I'm running it in security mode now. Hope it will solve the problem but I'm kind of loosing hope. Can You help me with this?

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August 10, 2015 at 14:49:09
Download and burn to DVD the Kaspersky Rescue Disk ISO.

Boot with that DVD.

It will load itself (it's built on Linux OS) into RAM only, and then it will go online to update itself.

Once it's done that it will scan the hard drive fully, and deal with anything it finds...

It will "not" installsl the the hard drive (unless you tell it too - and I don't think you can...). It regards the hard drive as a resource to be accessed/scanned etc.

It's free, safe to use; often recommended here; and is one of several similar "Rescue Disks" from some of the major anti-virus providers; AVG, Sophos, and Avast, being three of them.

And a more detailed how to use it - from another excellent site:

If this approach doesn't resolve it post back for more input... And likely one or two of the other "pest removal aficionados" will drop in and also advise...

Other utilities to run are



Junkware Removal Tool (JRT)

JRT instals to the desktop - from where you run it. It will open a small dos style window. Follow the instructions therein. It will reboot the systems as part of its process.

As with "all" utilities downloaded off the web - use the manual/custom installation mode; do NOT use the automatic option - the default. Carefully uncheck all pre-checked boxes (so "helpfully" check for your convenience). Using manual/custom option means you will not install all manner of stuff you neither need nor want. Manual/custom avoids browser settings being changed, popups various arriving, and tool bars various taking over.... And some of this irritating "stuff" is a real PAI to eradicate...; so best to avoid it?

"All" of the above are free, and safe to use.

message edited by trvlr

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August 10, 2015 at 14:58:33
To get the ball rolling, see if you can download and install Rkill using the blue iExplorer.exe button on here:
If necessary download it on another computer and copy it over using a flash drive.

Keep Rkill running then see if you can run MalwareBytes again.

With Rkill still running see if this will also run:
Junkware Removal Tool (JRT)
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

Please copy/paste any logs on here.

Watch out for a certain Johnw who is most expert on these matters.

Ooops I overlapped.

Always pop back and let us know the outcome - thanks

message edited by Derek

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August 10, 2015 at 18:40:17
"Watch out for a certain Johnw who is most expert on these matters"
Thanks Derek.

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Related Solutions

August 11, 2015 at 20:42:19
Make sure that you check off 'scan for root kits' in Malwarebytes for additional tools.

You have to be a little bit crazy to keep you from going insane.

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