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Verizon Email attachment problem

February 19, 2011 at 11:46:28
Specs: Windows 7
I have tried to send a Verizon email with a word attachment to several recipients. No one is even receiving the email. The email is not returned and there are no messages that the email is spam or is being blocked in any way.

The only way I have been able to send the attachment is by forwarding the email to them. As long as I don't send an attachment, the email is received.

Does this makes sense to anyone?


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February 19, 2011 at 13:06:10
The rules of the road say that any mail undeliverable must trigger a failure notice back to the sender. In fact, if the outcome is in doubt, usually a warning will come back that it hasn't yet been delivered. Chances are that the attachment is triggering the spam filters of your recipients.

By forwarding, do mean forwarding the Word content inside the mail itself? That would circumvent spam filters looking for Word macro viruses.

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February 19, 2011 at 13:43:28
No, I'm not forwarding the word content inside the email. It's an attachment that I've put on a forwarded message to test this problem. I've tried a number of things and the only thing that consistently works is attaching a document to a forwarded email rather than to a new email.
You may be right about Spam filters. I haven't a clue as to how to find them in Comcast (where my recipients are). It's just weird...first time ever I've had problems with attachments and just assumed it was Verizon. No notifications of mail being undeliverable either.

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February 19, 2011 at 14:34:11
It's hard to see how a forward would change anything. It's just an email with the same "envelope" as an original composition, which gets stripped anyway, plus some extra text and maybe some extra headers. Again, the only one I can see interested in any of that is your recipients' spam filters. Try sending it to someone not on comcast. Or ask your recipients to check their spam folders. Maybe comcast's spam recipe factors in a verizon origination as enough to quarantine the mail.

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February 20, 2011 at 17:26:56
It does appear to be some sort of spam problem with comcast. It's weird, we've been playing with the same email with attachment and today, we finally got it to go through on one of the comcast accounts. Today,a couple of the emails (but not all) from yesterday appeared in a spam folder on the web based comcast mail program. The email also went through just fine on this person's outlook.

The question we have now is: is there a problem with Verizon's "new" web based email program. the old web program seems to work ok with some of the attachments. It doesn't make sense, but that's what we're looking at. I've tested this email with both user accounts...if we send the attachment using the new email program for recently signed up customers, it won't go through.....not even to the Comcast spam folder, the other person who has been using verizon mail for a few years has successfully sent the email attachment and has also received it.

Maybe there's been some sort of glitch this weekend we aren't aware of. Hopefully we'll continue to make progress.

I thank you so much for all of your help with this.

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February 20, 2011 at 18:59:40
It is weird. I was on VZ for years, and one of the first things I did was stop using their perfectly horrid web mail. That's what finally sent me over to gmail. You could probably POP your VZ mail into gmail if you were interested.

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