unwanted spam can't block

November 29, 2015 at 16:48:35
Specs: Windows 7
I receive spam ending in: ritaines.science or openiang.casa (and other spam for known products, but many email addresses having same ending)
I asked the techies at time warner how I could block it. They said to report it as spam, but the spam just keeps coming and I'm getting tired of deleting all that junk.
They said that because it was not a website address my block senders list didn't work- only blocked website addresses- just had to report it.
I'm wondering if there is something in my computer that directs that spam to my mailbox

See More: unwanted spam cant block

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#1
November 29, 2015 at 17:06:09
"I asked the techies at time warner how I could block it"
Get yourself an Free Gmail address & you will never see them again.
Create your Google Account
https://accounts.google.com/signupw...

"I'm wondering if there is something in my computer that directs that spam to my mailbox"
Lets have a look.

Here are the first 2 steps, more steps may be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
http://i.imgur.com/r3PoAEG.gif

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.org/
http://thisisudax.blogspot.com.au/2...
Malwarebytes Acquires Junkware Removal Tool
https://blog.malwarebytes.org/news/...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#2
November 29, 2015 at 17:10:36
Have you googled your own email address? If you get any hits then you have found the reason - email addresses get harvested and sold on, resulting in junk mail forever. The answer to that particular one is to change your email address then never let it out on the net unless disguised from computers.

Another way you get junk mail as that folk pass email around without using blind copy (BCC). This results in a chain letter effect - sooner or later a baddie will find it.

Also be careful what you sign up to when buying stuff on line, although marketing junk mail is not usually too severe.

Your computer won't "attract" junk mail if that's what you mean, unless you have malware. Usually once your email address is picked up then only changing it will stop junk email. There are filters but they often reject valid emails too.

If you want a quick check on presence of malware, run these three freebies on it and copy/paste their logs on here:

dwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

EDIT: I overlapped with Johnw.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
November 29, 2015 at 22:27:06
Time Warner? You mean AOL? Are these emails or popups? AOL's 'report spam' is just a placebo button--it doesn't do anything but transfer the offending email to your spam folder.

If they're coming from spoofed email addresses there's not much you can do as they're made-up domain names and you can't block every sequence of random letters claiming to be a legitimate domain.

If it is AOL mail you CAN block entire domains, any individual email address and any emails containing words that you specify. Well, they're not really blocked--they're dumped in your spam folder and don't appear as new mail.


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Related Solutions

#4
November 30, 2015 at 11:55:03
Yep, you can't block emails which use spoofed addresses.

However, the question remains about how your own email address got into other peoples hands.

Always pop back and let us know the outcome - thanks


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#5
March 10, 2016 at 06:17:25
Ran the suggested programs to remove malware. Still getting junk. Guess only choice is to change email address and hopefully be more careful.

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#6
March 10, 2016 at 16:21:26
What email client are you using? Or web-mail?

Most clients can create filters or rules that filter message on certain patterns or wording in the email address or subject text or body text and direct those emails to the junk email folder or delete all together.


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#7
March 10, 2016 at 17:00:40
I used to play the message rules game. It worked at first but gradually became a full time hobby. If someone has your email address it is then sold on to others so the quantity and range becomes far too wide for filters.

There are filter programs but they often get things wrong and toss out good email.

It all depends how bad it is.

Always pop back and let us know the outcome - thanks


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