Solved unable to download anything

July 22, 2013 at 22:47:54
Specs: Windows xp ?
I cant download - it starts to download and then at the very end it says

Tijdens het scannen van dit bestand met antivirussoftware is er een onverwachte fout opgetreden.

this is Dutch since the computer is stuck in Dutch and I cant change it ( this has nothing to do with the download problem - simply means that place ( third tab second down ) is needed rather than simply words


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✔ Best Answer
July 24, 2013 at 20:04:11
I have no idea what you did before that fixed it.

I suppose another solution would be to try a system restore, chosing a date from before the problem started. For XP you'd go to START--PROGRAMS--ACCESSORIES--SYSTEM TOOLS--SYSTEM RESTORE. Uhh, well that's English.

Between the standard add oir remove programs in control panel and REVO you should be able to uninstall anything. I don't know why it doesn't seem to be working. Give it a try in safe mode.



#1
July 23, 2013 at 00:34:27
"While scanning this file with antivirus software there is an unexpected error."

What is scanning the file? If it's your AV then disable it, reconfigure it, reinstall, whatever. The message doesn't say if found a virus; it says there was an error during the scan.


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#2
July 23, 2013 at 00:34:56
Hi dawit6,

To change the language in Windows Xp refer to the link mentioned below:

http://www.wikihow.com/Change-the-L...

For the download issue, please let us know the browser you are using.

Meanwhile, try the steps mentioned below:

=>Go to the Start menu > Control Panel
=>Select Internet Options. This should open the Internet Properties window.
=>Select the Security tab
=>Select Internet zone (globe icon)
=>Click the Custom level button. This will open the Security Settings window.
=>Scroll down to Downloads > File download
=>Select Enable
=>Scroll down the list further to Miscellaneous > Launching applications and unsafe files
=>Select Prompt
=>Click OK

Thanks & Regards
Manshu S
#iworkfordell


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#3
July 23, 2013 at 00:41:26

thanks for the quick answers - however can I mention that I know nothing about computers and have no idea what an AV is and where you would find it ( especially in Dutch - can you please mention the second tab along second answer etc ? )

but many thanks for being so quick on the case - really desperately need help !


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Related Solutions

#4
July 23, 2013 at 00:51:29
AV is antivirus software. The message says the file was scanned. If your AV software did the scanning then the message seems to indicate there's a problem with your AV software. Or maybe it was scanned at the download site, which seems unlikely and I guess there's nothing you could do about it if it was.

The security 'tab' is one of the clickable options at the top of the 'internet options' box.


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#5
July 23, 2013 at 01:08:54
Are you using Google Chrome? That error seems to show up after chrome updates. This may help:

http://superuser.com/questions/5505...


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#6
July 23, 2013 at 14:57:55
using crome - although the problem is with all of the internet providers - cant seem to change languages - perhaps I dont have an XP computer

Have a chinese version of AVP for the antivirus - which I seem unable to disintall - and then ccp - have run this but still no luck ! - any more ideas ?


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#7
July 23, 2013 at 15:15:16
"which I seem unable to disintall"

Try Revo in ADVANCED mode.

http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.revouninstaller.com/
Open Revo, double click on a program logo, click > Yes & then you get your options, with Advanced down the bottom.
If you have partially uninstalled your program, you get a message from Revo, that it can't find the uninstaller, hit Cancel & let Revo continue on, to search for the remnants.
If you get a reboot message, ignore it & do it after Revo has finished.
I use Advanced Mode. Screenshots of how to use.

http://i.imgur.com/dXJGX1q.gif
http://i.imgur.com/VonCA.gif
http://i.imgur.com/fGmmb.gif
http://i.imgur.com/pdhbV.gif
http://i.imgur.com/fIgy0.gif
http://i.imgur.com/tDH9Z.gif
http://i.imgur.com/DbfgN.gif
http://i.imgur.com/tDafK.gif
http://i.imgur.com/Bz5j9.gif
http://i.imgur.com/X5S5I.gif


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#8
July 23, 2013 at 15:55:36
many thanks for the help - have windows defender and carried out the changes recommended ( excellent instructions by the way ) - nothing in quanantine - but no change - the antivirus is a chinese avg from years ago ( not recently updated ) and then ccp

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#9
July 23, 2013 at 20:36:05
Even with a computer running a different language I would think you can tell what OS you're using. Right click on mijn computer (my computer) and click on eigenschappen (properties). Can you tell from there what OS you have?

Did you check the link in my # 5?. There were several different solutions posted there by people having the same download problem.

Besides uninstalling whatever AV crap that machine has on it you can go into 'security center' in control panel and disable AV and see if that makes any difference.

As far as changing languages, I don't think you can completely change it to what it would be if the original install was done in the preferred language. You can change the way you enter text and how the text shows on the screen but I think that's about it.


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#10
July 23, 2013 at 22:40:37
sorry to be so computer illiterate - cant work out what the operating system is

Many thanks for your solutions in no 5 however all of these require computer skills which I really dont feel confident in applying


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#11
July 23, 2013 at 23:52:37
Yeah, I guess it can be intimidating. You may be able to figure out the OS from the windoiws logo when it first starts loading. But it's not too important to know the OS as the general approach would be the same for either XP or 7.

The best solution in your case would be a fresh install but I suppose you don't have the disks and if you do they're probably not english.

But maybe you're at a point where you have nothing to lose and can experiment a bit. You can uninstall--either through 'add or remove programs' in control panel or using Revo--anything you think isn't necessary. You don't need chrome so uninstall it. Check to see if you have other AV software running and uninstall them too. Get it down to just the basics and maybe the problem will clear up on its own.


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#12
July 24, 2013 at 01:08:51
yes - you are right a fresh install is impossible !

Have windows defender and ccp as well as avg chinese version which I still cant manage to uninstall - any ideas which to target

had this problem 2 years ago and then I pressed something very easily and it was solved in a second - only problem is I have no idea what it was !


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#13
July 24, 2013 at 20:04:11
✔ Best Answer
I have no idea what you did before that fixed it.

I suppose another solution would be to try a system restore, chosing a date from before the problem started. For XP you'd go to START--PROGRAMS--ACCESSORIES--SYSTEM TOOLS--SYSTEM RESTORE. Uhh, well that's English.

Between the standard add oir remove programs in control panel and REVO you should be able to uninstall anything. I don't know why it doesn't seem to be working. Give it a try in safe mode.


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#14
July 25, 2013 at 15:15:02
amazing news - it works !!!!!!!!!!! - using another computer to see what to press how now managed to re set the setting to before I tried to download kung fu panda _ thank you so very very very much - this has been days of stress and worry !!!!

One little thing however - one site I now cant log into and it say that perhaps my time and date is wrong ( cant see why this stops you from logging in ) - however have no idea where I would find this - any suggestions ?

Once again many many many thanks - you have saved my life !


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#15
July 25, 2013 at 16:19:28
You're welcome. You might want to post back what you pressed to get it fixed so others having the same problem can benefit.

Internet explorer can give a certificate error if the date is way off. So make sure your date and time are correct. That may be why you're getting that message. You may need to install a new battery on the motherboard. From:

http://windows.microsoft.com/en-US/...

"This error occurs when the current date is either before or after the time period during which the certificate is valid. Websites must renew their certificates with a certification authority to stay current. Outdated certificates can be a security risk."

Where 'current date' is whatever shows on your computer. So if that's off by too much it will fall outside the date range allowed by the website's certificates.



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