|I had a virus on my computer that is running Windows 7, and it damaged registry files. It won't load Win 7 in normal mode. I just get a blank black screen with a blank system tray. I am able to boot to safe mode. I have most of my data backed up on an external drive, but I am trying to access MyWinLocker \ Yosafe that came with my Acer laptop. Normally an icon resides in the Show Hidden Items portion of the system tray. In safe mode all I get there is my Antivirus program. I was able to access the MyWinLocker \ Yosafe dialogue box through it's parent folder in programs(x86). It does a normal prompt to ask for my password, which I enter correctly, and it says it is opening, but then it just doesn't show up under My Computer, where it normally shows up. It usually shows up as a separate 2Gb drive. If I go back to the MyWinLocker \ Yosafe dialogue box, it just prompts me to re-enter my password, again it says it's opening and then doesn't show up. I know 100% that I am entering the right password as it accepts it and tells me it is opening. The actual folders and files inside the safe are nowhere to be found searching through Windows search function or explorer. I'm stuck in that loop. |
I sent a help request 24 hrs ago to Egistech who makes the software and so far no response. I need to extract the very important files from the safe in order to re-format my hard drive and re-install Windows 7, because the virus rendered my computer inoperable under normal mode. I can only use safe mode. I don't want to go ahead with the reformat until I access those files to backup. Any suggestions would be very helpful. Thanks for your consideration.