unable to access blocked Hotmail account

January 22, 2014 at 23:26:20
Specs: Windows 7
Hi my name is Maria Burridge I have an Hotmail email account I am unable to access because I am unable to remember a security question.

The account was blocked due to someone hacking it & sending emails to my friends.

I have some very important emails form my trip to Australia I need to print off. How am I able to prove further who I am in order to gain access to this account.

Kind regard Maria Burridge

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January 22, 2014 at 23:27:56
You'll have to talk to Hotmail support and see what they advise.

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January 23, 2014 at 00:11:51
Security quesitons should be something unique to you but not something you have to think about in order to answer. Yet some don't apply to you or may be too vague--what's your first pet's name if you didn't have a pet or what's your mother's maiden name if you're adopted?

So I ignore their questions and make up my own since it's only the answer that counts. If they ask you your first pet's name you can answer with the first school you attended or the make of your first car. You can use the same ones for each security setup because even if someone were to know your first pet's name they wouldn't know the answer you gave was your first car.

Anyway, that might help you with security questions in the future.

message edited by DAVEINCAPS

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January 23, 2014 at 01:11:35

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