Unable to access AVG.com and other sites

August 9, 2009 at 14:17:45
Specs: Microsoft Windows XP Professional, 2.793 GHz / 766 MB
Hey peeps, I'm new to the forums, but I've seen a few others with my problem: I cannot access AVG.com to update my antivirus, and I also cannot access any other official sites that offer a download of anti-malware/anti-spyware, or microsoft.com. I need reallyspeceific help on this one. Please reply within a few days, as the stability of my computer is only just holding out through a combo of AVG (even though it's outdated), and malwarebytes (probably also outdated, but I don't know).

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#1
August 9, 2009 at 14:33:51
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode and make sure you are connected to internet. If avz.exe doesn't start, then try to rename the file avz.exe to game.pif and try to run it again. Pause/Stop your antivirus, firewall software (if any), close games, text editors and all other programs; leave Internet Explorer/Firefox running, before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility.

--> Please navigate to "File" => "Custom Scripts". Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteAVUpdate;
end.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script.

--> Choose from the menu "File" => "Standard scripts" and mark the "Healing/Quarantine and Advanced System Analysis" check box. Click on the "Execute selected scripts" button.
Automatic scanning, healing and system check will be executed. A logfile (avz_sysinfo.htm) will be created and saved in the LOG folder in the AVZ directory as virusinfo_syscure.zip. Upload virusinfo_syscure.zip to rapidshare.com and paste the link here.
* It is necessary now to reboot your machine, because AVZ might disturb some program operations (like antiviruses and firewall) during the system scan. All applications will work properly after the system restart.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to rapidshare.com and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

In your next reply, please include download links to the following:
[*] virusinfo_syscure.zip
[*] DDS Logs


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#2
August 9, 2009 at 23:25:07
Sorry, the download link you posted for AVZ doesn't work, probably as a result of my infection. And I just realised I cannot access Rapidshare.com either.

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#3
August 10, 2009 at 00:09:12
Man, I just realised I cannot access any uploading site. Should I just post the logs?

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Related Solutions

#4
August 10, 2009 at 00:43:49
Never mind the previous posts... it seems I can remove partially the site-blocker to be able to access some sites using an AVG scan & malwarebytes scan & quarantining. Here are the links:
Attach.zip
DDS.txt

Please post another link for the first scanner. I still cannot access that site.


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#5
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#6
August 10, 2009 at 23:50:04
Here's the AVZ log:
virusinfo_syscure.zip

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#7
August 11, 2009 at 08:12:50
Follow these Steps in order numbered. Don't proceed to next step unless you have successfully completed previous step:

1) Run this script in AVZ like before, your computer will reboot:

begin
SetAVZGuardStatus(True);
SearchRootkit(true, true);
 DelCLSID('{4FBB6CB1-567A-412F-B0DF-4DC7F1040520}');
 StopService('MessengerNetDDEdsdm');
 DeleteService('MessengerNetDDEdsdm');
 QuarantineFile('C:\WINDOWS\system32\msword98.exe','');
 QuarantineFile('C:\Documents and Settings\Tanya\Tanya.exe','');
 QuarantineFile('C:\Documents and Settings\Joel\msword98.exe','');
 QuarantineFile('C:\WINDOWS\system32\10.tmp','');
 QuarantineFile('C:\WINDOWS\System32\drivers\viaudio.SYS','');
 QuarantineFile('C:\WINDOWS\system32\Drivers\NDIS.sys','');
 QuarantineFile('c:\documents and settings\joel\reader_s.exe','');
 DeleteFile('c:\documents and settings\joel\reader_s.exe');
 DeleteFile('C:\WINDOWS\system32\Drivers\NDIS.sys');
 DeleteFile('C:\WINDOWS\system32\10.tmp');
 DeleteFile('C:\Documents and Settings\Joel\msword98.exe');
 DeleteFile('C:\Documents and Settings\Tanya\Tanya.exe');
 DeleteFile('C:\WINDOWS\system32\msword98.exe');
 DeleteFileMask('c:\windows\system32\','*.tmp',false );
 Executerepair(13);
 BC_DisableSvc('NDIS');
BC_ImportDeletedList;
ExecuteSysClean;
BC_Activate;
SetAVZPMStatus(true);
RebootWindows(true);
end.

2) After reboot execute following script in AVZ:

begin
CreateQurantineArchive('C:\quarantine1.zip');    
end.


A file called quarantine1.zip should be created in C:\. Upload that file to rapidshare.com and Private message me download link.

3) Start AVZ*. Choose from the menu "File" => "Standard scripts" and mark the "Advanced System Analysis" check box. Click on the "Execute selected scripts" button.
A system check will be executed. A logfile (avz_sysinfo.htm) will be created and saved in the LOG folder in the AVZ directory as virusinfo_syscheck.zip. Upload virusinfo_syscheck.zip to rapidshare.com and paste the link here.
* It is necessary now to reboot your machine, because AVZ might disturb some program operations (like antiviruses and firewall) during the system scan. All applications will work properly after the system restart.

In your next reply, please include download links to the following:
[*] virusinfo_syscheck.zip

If I'm helping you and I don't reply within 24 hours send me a PM.


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#8
August 14, 2009 at 13:59:45
Sorry for the late reply. My computer simply wouldn't boot at all, so I just took it in to a local repair shop, where they found about 50, 000 viruses in all on the damn system... almost totally useless running many of these tools, because as soon as I ran them, they'd get taken over by Virut, Heur, trojan, etc. Thanks for trying to help, but for now, I'm finished here.


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