ukash restarts my computer when in safe mode

October 16, 2013 at 03:17:18
Specs: Linux i686
I have the Ukash virus and am trying to delete the files through safe mode but whenever start the computer in safemode it just restarts in normal mode. Any ideas how I can delete the virus when cant even start up windows in any mode. normal = ukash virus screen, safe mode = reboot in normal, safe with networks = reboot in normal. I have a sony vaio and can access the quick web button but when I try and download any software it asks me to save the file. Any help would be appreciated

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#1
October 16, 2013 at 03:23:23
This may help you remove it: http://malwaretips.com/blogs/remove...

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#2
October 16, 2013 at 03:53:43
Hi cshimmons,

Please try forcing the system to boot in normal mode by checking the option of Safe Boot in System Configuration utility.

Click start > type run > open Run > type msconfig > select boot tab > Check Safe boot under boot options.

Restart the system and the system should boot in Safe mode.

Perform virus scan using Malwarebytes. Click the link given below for Malwarebytes:

http://dell.to/1eExkW8

Thanks & Regards
Manshu S
#iworkfordell


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#3
October 16, 2013 at 12:09:50
"when I try and download any software it asks me to save the file"

Best to save it rather than running it direct anyhow - double click the saved download file.

Always pop back and let us know the outcome - thanks


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