Uable to access Windows or open in safe mode

September 20, 2010 at 10:18:09
Specs: Windows XP
A couple days ago, my computer became infected with a virus of some kind. It infected my system and then began showing fake security center messages and also would not let me open any virus/malware scan programs when I tried to take care of the problem. I disconnected the internet from my computer and the whole thing froze up to where I had to turn it off manually. Now when I try to boot it normally, in recovery or safe mode, it just goes to a blue screen and lots of numbers and says Windows is unable to load. I have a Compaq laptop with Windows XP. Is my computer completely ruined or is there hope?

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#1
September 20, 2010 at 10:59:47
I would get my hands on a rescue disk, if youre pretty computer savvy F-Secure makes a great rescue disk. You can use that to scan your computer and get ride of the viruses. The PC should boot after that if it does not, try running a chkdsk and when all else fails try to repair the PC using the OS disk.

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#2
September 20, 2010 at 11:18:58
The only problem with that is my disk reader doesn't seem to be able to read anything I put into it. If I put a disk into it, it will take it inside, you can hear it running, and then nothing ever happens. It physically works but it won't read anything.

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#3
September 20, 2010 at 11:22:53
Ohhh okay I apologize that explanation was aimed at a little higher tech. The rescue disk youll have to burn on another PC. Youll put the disk in the computer then power it off, start the computer back up and if your settings are correct it will allow you to start from the disk. Its a stand alone scan that runs off a mini operating system. If you would like I can do a nice little tutorial on how this all works tomorrow on my blog, there seems to be alot of people who would like this info.


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#4
September 20, 2010 at 11:26:50
A tutorial would be nice but I don't know if I explained everything correctly: I have no access to Windows at all. It just goes to a blue error screen. I can't run anything unless it's something that would just happen from a disk that doesn't require being able to do anything from my computer except turn it on, get the options for safe mode, etc., then go to the Window's logo, then a blue screen. Also, my disk reader usually doesn't read anything. If I put in a dvd or cd, nothing happens. I can't burn anything or install anything from a disk.

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#5
September 21, 2010 at 07:54:25
Alrighty I have written a tutorial for you check it out! At TechReally!

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#6
September 21, 2010 at 08:26:01
I'm going to try this, but what do I do if I put the Kaspersky disk in and my CD ROM doesn't read it?

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#7
September 21, 2010 at 12:42:25
If you can hear it spooling up it should work. If it does not then I suggest trying the USB method which is outlined Here. If that fails I suggest you grab a replacement CD rom like this one one, or an external like this one. Both are fairly cheap and easy to install/use.

What is the model of the PC?


http://www.newegg.com/Product/Produ...

http://www.newegg.com/Product/Produ...


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#8
September 21, 2010 at 13:21:04
It's a Compaq Laptop that was bought around 2005-2006

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#9
September 22, 2010 at 05:35:21
Okay that's good to know, if it does not read it, you'll want to grab the external USB drive. The computer is 4-5 years old and probably reaching the end of its life. Ill tell you like I tell my customers, I wouldn't spend too much on fixing it. Youll end up spending 200$ if you cant get it clean and take it to best buy. There is no point when you can grab new laptops from the dell(http://dell.com/outlet) outlet for 350-400.

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Check out TechReally's blog for technology updates/reviews/troubleshooting Techreally.blogspot.com.


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