Solved Trustee Rapport uninstall problems

June 18, 2011 at 19:17:49
Specs: Windows 7
I want to uninstall Rapport, but it says I need permission to do so. This is my computer, why do I need permission to uninstall a program that I no longer wish to use. I am very new to the world of computers, and I don't know what it means when it says I need permission from my system. I am afraid to do anything on my own because every time I do, I make a worse problem than the one I started with.

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✔ Best Answer
June 19, 2011 at 06:08:17
You can manually uninstall the software too. All this uses is Windows Explorer, so you don't need permission from the system. Here is how:

1. Navigate to the directory where you installed the software. IE C:\Program Files\Rapport
2. Try to delete the "Rapport" folder entirely. If you can, empty the recycle bin, and restart. Don't worry if errors for Rapport start coming up when you restart.
3. If you can't, go inside and delete all of the sub-folders and files it will allow you to. Empty the recycle bin, and restart.
4. Next, go into that final folder that it will not let you delete and delete anything you can from the folder, any sub-folders, until you have 1 or 2 files that the system will not let you delete.
5. Go into Safe Mode and delete the final files! :)

Ask and Answer. The way of learning.

Dell Dimension 8300
Intel Pentium 4 HT @ 3.20 GHz
4 GB RAM
Nvidia Geforce FX5200



#1
June 18, 2011 at 19:19:03
I had a little trouble asking my question because I don't know enough about it to know which category or sub category to put it under, so I had to guess.

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#2
June 18, 2011 at 19:34:43
Are you logged into a Computer Administrator account, or a limited account? To find out:
1. Click "Start".
2. Click "Control Panel".
3. Open "User Accounts".
4. Click your name.
5. Under the picture, it will say the account type.

It will either be "Computer Administrator", or "Limited Account". If it says "Computer Administrator", then it should let you uninstall it. If not, or if you are using a Limited Account, do this.

Example: C:\Program Files\Rapport. Navigate to that directory or wherever you installed the program to. Look for an application called "Uninstall" or "unin000", or something that looks like uninstall. Then right-click it, and select "Run as...". Then select "The Following User", and enter in the credentials for the account called "Administrator". Enter "Administrator" into the Username box, and enter in the password if you assigned one to the account. Then click "OK". Does it work now?

Ask and Answer. The way of learning.

Dell Dimension 8300
Intel Pentium 4 HT @ 3.20 GHz
4 GB RAM
Nvidia Geforce FX5200


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#3
June 19, 2011 at 04:14:54
It says "Computer Administrator" But I still am not allowed to uninstall without permission from the system.

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Related Solutions

#4
June 19, 2011 at 06:08:17
✔ Best Answer
You can manually uninstall the software too. All this uses is Windows Explorer, so you don't need permission from the system. Here is how:

1. Navigate to the directory where you installed the software. IE C:\Program Files\Rapport
2. Try to delete the "Rapport" folder entirely. If you can, empty the recycle bin, and restart. Don't worry if errors for Rapport start coming up when you restart.
3. If you can't, go inside and delete all of the sub-folders and files it will allow you to. Empty the recycle bin, and restart.
4. Next, go into that final folder that it will not let you delete and delete anything you can from the folder, any sub-folders, until you have 1 or 2 files that the system will not let you delete.
5. Go into Safe Mode and delete the final files! :)

Ask and Answer. The way of learning.

Dell Dimension 8300
Intel Pentium 4 HT @ 3.20 GHz
4 GB RAM
Nvidia Geforce FX5200


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#5
June 19, 2011 at 06:16:16
Thank you, I will try all of that and let you know how I make out. What is safe mode???????

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#6
June 19, 2011 at 06:18:22
Thank you, I will try all of that and let you know how I make out. What is safe mode??????? I am using Mozilla Firefox. Should I go to Internet Explorer to do all of these things? Or doesn't it make any difference?

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#7
June 19, 2011 at 13:01:43
No, you don't use any internet browser to do this. You use Windows Explorer, which is the program that opens when you open say "Computer". It shows all of the contents of your computer. Just start at clicking "Computer" from the start menu, and then navigating to the folders I said in my previous post. In case you misunderstood, IE in my terms means "In Example", when it could have meant "Internet Explorer". Sorry if I confused you.

Safe Mode is when your computer loads minimal drivers and software so you can troubleshoot your computer. I want you to use it, so that hopefully Rapport won't load and you can delete the rest of it's files. Here is how to get into Safe Mode:

On the first screen you see when you turn on your computer (before the Starting Windows), press F8.
If you see a list of options (like Safe Mode, Safe Mode With Networking...), then you have finished step one. If not, press F8 sooner.
Choose "Safe Mode With Networking", and then choose "Windows 7", and then your computer will boot into Safe Mode.

Ask and Answer. The way of learning.

Dell Dimension 8300
Intel Pentium 4 HT @ 3.20 GHz
4 GB RAM
Nvidia Geforce FX5200


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