|Hello, I have just posted another tech problem regarding my laptop on a different thread, but I am now posting another one in regards to my other laptop - hope someone ccan help! (I am so unlucky with computers!)|
I have an Acer 5630 series laptop, operating on Windows XP. A few moths ago, it got infected with a virus - I think it was a Trojan. To summarise, it was one of those viruses that mimicked anti-virus software (using fake Windows-style pop-ups) and generated many pop-ups. Whenever I tried to run the anti-virus it simply crashed. It allowed me to connect to the internet, but only a limited verson of the internet - ie. it redirected me to malware sites and did not let me search for anything anti-virus, without shutting down. The situation escalated so now Windows won't even boot. The laptop powers up, and shows a screen (black, with white text) starting with "We apologize for the inconvenience, but Windows did not start up successfully..." and then gives me the option to use the arrow keys to try and boot Windows normally, or in various safe modes. When I try and boot Windows, it mentions "Checking file systems on C:" and something about "Raw File Systems" and "AUTOCHK is not available for raw" before returning to the screen informing me that Windows did not start successfully. When I try and use safe mode, I get a screen filled with commands that start with the same prefix:
followed by an extension like: \fastfat.sys
before it just returns to the first screen about Windows not starting successfully again.
Is my computer damaged beyond the point of no return? If anyone can help, I'd be most grateful. Thank you in advance!