Trojan is in my wife's Dell laptop - can't delete it

April 4, 2012 at 08:15:53
Specs: Windows 7
The SMART.HDD popups began a few nights ago. I did online research with another computer, decided to do a wipe. Wiped, re-formatted the two largest partitions (two tiny ones were not formatted). Re-installed XP Pro from original disk, installed SP2 and SP3 from disk and wifi was turned off through all that. Downloaded MSE and it immediately found Trojan:DOS/Alureon.E and says it CANNOT do anything about it. Also, MSE keeps saying I have to reboot (constantly) but when I did the first time, MSE came up turned off. So I suspect the reboot msg. isn't coming from MSE. Wifi is turned off but another Alureon just poped up, so it's not from the internet any more.
Laptop is a Dell Inspiron 600m. It's been a good little workhorse but is 9 years old. Advice? We're not broke so a new laptop is our first option. If we replace this, should we trash it? Don't want anything to migrate over to a new one.
As an asside: what good is MSE if it finds but cannot do anything about trojans?
Thanks.

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#1
April 4, 2012 at 12:53:06
I'll answer you last question first. What good is MSE? It's no good, none of them are any good. I've had better luck cleaning machines with anti malware from malwarebytes.org & hijack this. On my own PC, I use MJ Reg Watcher to lock the registry. I can't depend on anti virus companies to know when a new virus was released. That could be a week after the fact.

To you original problem, I don't think that the trojan was completely wiped when you formatted. Explain how the HD is partitioned. Why are there 4 partitions? Is C: the system partition?

How do you know when a politician is lying? His mouth is moving.


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#2
April 4, 2012 at 14:04:37
I went in as I noticed after I posted that the MSE said the virus was in partition 2. So I reinstalled the XP from the disk, and re-formatted the (this time) three partitions. All three, I, 2 (which is the C drive), and 3. I went through all the other steps, then loaded MSE again, and ran it again. Within 30 seconds it showed the exact same message, but this time it says it's in partition 1. I just downloaded the Malicious Software Remover Tool and it's running right now. I'm just amazed that the MSE says in plain English 'I see it - you should remove it - but I can't do it for you.'
That's where I am now. Thanks for responding.

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#3
April 4, 2012 at 15:06:58
Something doesn't sound right. How can 2 partitions both be on the C drive? Each partition has to have it's own letter.

How do you know when a politician is lying? His mouth is moving.


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#4
April 4, 2012 at 15:32:39
I'm heading out for a few hours but I'll be back at my hotel later. It may be tomorrow before I can get back to this. Thanks.

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#5
April 4, 2012 at 22:44:54
It's fine now. I re-installed XP from original disk. I deleted all three partitions, which then left one 'new' one which it labled the C Drive. From there I just added SP 2 and 3. Then drivers. Then downloaded WES, updated it, ran the quick scan. Found nothing. Then let Windows Update download a lot of security updates - probably 18-20 total. Kept re-booting. Finally loaded Spybot and Malware and ran those. Still had the green house with MES. Then ran full deep scan with MES which took about 90 minutes. Still green. Then loaded all her software - Office - Adobe CS - etc. Still have the green house. Final time took 6.5 hours. Going to bed. Thanks for the help you gave. Of course, her laptop is old, so the case may fall apart tomorrow.

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#6
April 5, 2012 at 06:07:52
Very good. That's the way to do it.

How do you know when a politician is lying? His mouth is moving.


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