trojan horse downloader generic11.jrk

March 30, 2011 at 18:36:00
Specs: Windows XP
how do we get a do we get our turbo tax to work. should we uninstall AVG? Help. and btw is this a real virus.....should we be worried about any files. thanks

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March 31, 2011 at 06:29:49
I took Mr Goodguys advice and called turbo tax back. Spent another 1 1/2 hours with them, BUT received some good advice...She asked me to call AVG. I spoke with them and found out I was using AVG 8.5. They had me uninstall 8.5 and install AVG 2011 (still using the free version). I received a new turbo tax download the first time I spoke with turbo tax, but was still receiving the trojan horse infection. So I tried downloading again with the new AVG 2011 installed and TURBO TAX IS WORKING. NO INFECTION!! So my advice is check your AVG version. I believe we are receiving a false positive with the older version! Hope this helps. I know it was a very frustrating 14 hours yesterday, trying to resolve this!!

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March 31, 2011 at 23:21:15
Great news glad to hear they both helped you out.

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