Toshiba window 8 begins to load then asks for password

April 4, 2015 at 09:34:29
Specs: Windows 8, 512
Reboot caused startup to begin then black screen asking for password. This has never happened on reboot. No new programs installed

See More: Toshiba window 8 begins to load then asks for password

April 4, 2015 at 17:44:05
How to remove login password from windows 8 logon and login automatically without entering it

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April 5, 2015 at 14:39:45
Thx but this isn't the problem. Windows 8 doesn't even try to start. My Windows pw nor any other works for this unseen before pw request. Seems to be a virus.
Anyone else?

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April 5, 2015 at 14:44:17
Reboot causes Toshiba label screen to appear then the black screen with p.s. request box. Using F8 doesn't help.

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Related Solutions

April 5, 2015 at 15:24:05
See if one of these gets things sorted out.

Lazesoft Recovery Suite Home Edition
Screenshot ( SS )
How to Boot a Computer from a Lazesoft Recovery USB Device

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working

F-Secure Online Scanner
It is also possible to save F-Secure Online Scanner to a USB flash disk or similar storage unit, in order to run it on any machine effortlessly, without previous installers.

Download Combofix to a USB thumb drive and run Combofix from the USB, just say continue to all the warning messages.
Copy & Paste the contents of the log in your next post please. ComboFix's log should be located at C:\COMBOFIX.TXT.
The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
Instructions on how to use ZippyShare.
A guide and tutorial on using ComboFix
Manually restoring the Internet connection
"There are circumstances ComboFix will hang, crash or stall at various stages due to malware interference, failure to disable other real-time protection tools or the presence of CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) so that it does not complete successfully. Also, depending on how badly a system is infected, ComboFix may take longer to complete its routine than it normally does or fail to run properly. While that is not normal behavior, it is not unusual"
If you think it's frozen, look at the computer clock.
If it's running, Combofix is still working.
Do not mouseclick combofix's window while it is running. That may cause it to stall.
ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.
The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.
Allow ComboFix to download the Recovery Console.
Accept the End-User License Agreement.
The Recovery Console will be installed.
You will then get this next prompt that asks if you want to continue the malware scan, select yes.
If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.
Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all. The scan could take a while, so please be patient.

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April 6, 2015 at 11:20:48
Thx all. Turns out it is, for the first time ever, asking for BIOS password Of course, I have no idea what that is. Off to the computer shop.

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April 6, 2015 at 14:19:22
" I have no idea what that is"
Always google what you don't understand.

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April 6, 2015 at 16:42:49
Cute, Johnw. read the sentence again. I don't know what MY BIOS pw is (yes, I know what a BIOS pw is) because I never set one, only the Windows pw. Windows pw doesn't satisfy the black screen that appears and asks for a pw.

Local computer store and Toshiba say tough luck, it's a hardware problem at this point and neither can help me. This is a 4 month old Toshiba Satellitec55-b5300 and I am quite miffed.

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April 6, 2015 at 17:04:55
" read the sentence again"
Doesn't matter what the sentence says, trying keywords in a google search is the message.

"Windows pw doesn't satisfy the black screen that appears and asks for a pw"
Can you upload a photo of that screen.

"it's a hardware problem at this point and neither can help me"
Did you try my post #4?

message edited by Johnw

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April 6, 2015 at 17:32:11
yes, and everything on you tube and the Toshiba site and talked to Toshiba tech support and also the IT guys at the university where my husband works.

No one know why this black screen is appearing after the Toshiba splash screen, why it doesn't respond to any function keys, and why I am being asked for BIOS password. Windows pw doesn't work. No other pw I can dream up works.

A virus maybe but seems there should be some way around that.

The screen that appears is solid black. Centered in that is a white rectangle that says Enter Password and has a entry box. That's it.

message edited by RubyAZ

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July 5, 2015 at 20:01:56
To RubyAZ, I have the same problem you are describing. I have a Toshiba L55-B5276. Upon power up, I get the Toshiba Splash Screen and then a black screen with request for a password. After 3 attempts, I get a message that the computer will shut down. From various web sites, including Toshiba's, this is not a BIOS password request. If it was, it would come before the splash screen. After the issue occurred, I looked up how to set a BIOS password. Let's just say you can't do it by accident and I most certainly did not set one. I have BitDefender and have contacted them for information and any help they can provide.

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July 13, 2015 at 12:36:24
Are you able to boot to Safe Mode?

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