Toshiba start up problem

July 3, 2013 at 21:15:35
Specs: Windows 7, Intel core i5
I've read a lot of thread regarding start up problems and I found the first post on this thread very similar to my problem:

but I have different laptop model and I'm not sure that all solutions will work the same. I've tried some of the solutions and I was able to see what the blue screen says. But I'm not sure what to do next. I have toshiba satellite M840 and it's running with windows 7. Same thing happens when I try to start up with safe mode and I can't also find CDROM as an option in the boot-up order sequence. What should I do?

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July 4, 2013 at 02:18:44
"I've tried some of the solutions and I was able to see what the blue screen says"

Then kindly post what it says so we have a clue as to what the problem might be!

(Disregard the thread you referred to as that was for Windows XP, and your laptop is running Windows 7 which requires different troubleshooting methods).

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July 4, 2013 at 09:49:25
This is what is says:

A problem has been detected and windows has been shut down to prevent damage to your computer
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

But before the blue screen, this is the first message I always see:

Windows Error Recovery
Windows failed to start. A recent hardware or software change might be the cause.

If windows files have been damaged or configured incorrectly, Startup Repair can help diagnose and fix the problem. If power was interrupted during startup, choose Start Windows normally.

Launch Startup Repair (recommended)
Start Windows Normally

-when i tried choosing Startup repair, it always ended up with a black screen and nothing happens even when I left it overnight. when I choose Start Windows normally, it always ended with the blue screen flashing at the end, and just go back to this message I just posted.

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July 4, 2013 at 11:38:50
Sounds like the hard drive is failing or the file system corrupted. I would test the ram (faulty ram can cause faulty hard drive diagnostic results) so I do a ram test first. I use memtest86+, download the iso and make a bootable cd, let it run for a few passes. Then I would download seatools for DOS iso image and make a bootable cd. Boot to the cd on startup and run a short generic hard disk test, if it passes, run the extended test. If it is not the hard drive or the ram then maybe its software.

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Related Solutions

July 4, 2013 at 11:41:35
If your cd works but you not in startup options you can go into the bios. You are looking for the "Boot" menu of some type and "change the boot device order" Make the cd unit the first bootable device and make the hard drive the second. Save the changes to the bios, restart with the cd in the machine and hopefully it boots to the cd.

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July 4, 2013 at 14:22:50
For the future, best describe your own problem because rarely are the symptoms exacly the same.

Always pop back and let us know the outcome - thanks

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July 4, 2013 at 20:02:35
Ok I'll try this thanks.

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