Solved tech remotely controlled W7 PC but didnt log off guest acct

October 4, 2012 at 11:00:52
Specs: Windows 7
I gave 3 tech's permission to remotely control/fix problem with my "firewall". One tech logged on as "Guest" and eventually we lost contact with each other. I started up my computer and the 2 log on options are mine & "Guest", so I decided to click on "Guest" & it's already logged on, meaning I am not asked for a "Guest Password", so....does this mean that the Technician is "still" logged on to my computer and remotely controlling it?
Also, I shut down my computer and then logged on to my account, (administrator acct.)---so does this Technician now have my Password???

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#1
October 4, 2012 at 16:33:00

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#2
October 4, 2012 at 16:46:22
✔ Best Answer
Who and what Tech are you talking about? Give product name or website addy. And delete the Guest account.

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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#3
October 4, 2012 at 18:52:39
Follow this guide for removing remote access in Windows7

1) Rightclick "My Computer" then click Properties.
2) On the lefthand side click Remote Settings.
3) Next click the Remote tab at the top.
Unchecking & checking the appropriate places to cut off all remote access then click Apply OK.

Did you install any software for remote access? Like Teamviewer7, Logmein or Ammyy?
Did you approach these Tech's for help or did they call you at home out of the blue?

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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Related Solutions

#4
October 4, 2012 at 19:34:24
Either that or unplug the internet, delete the guest account. Change the administrator password.

:: mike


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#5
October 4, 2012 at 21:58:45
XpUser4Real~

Highly unlikely I would get the same Tech, which is exactly what happened when I tried, prior to asking for help on this site. And I wouldn't want to "Chat" with him again as I suspect he may be monitoring my computer after we lost contact in "Chat Session", because he still remained logged on as a "Guest". I didn't realize immediately that he was still logged on. By following other suggestions on this site, I have since deleted the "Guest" Account & unclicked the "Remote" option. Thanks for responding.


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#6
October 4, 2012 at 22:06:01
MrGoodguy~

I don't see what relevance providing the name of the Tech, web addy, etc...has regarding getting a solution to the problem. However, I did take your advice in both of your posts and deleted the Guest Account & Removed Remote Access. Thank you so much for your advice---yours was the BEST! Guess I will have to go ahead and change all my Passwords now! :(


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#7
October 4, 2012 at 22:14:43
MrGoodguy~

I followed your advice to remove "Remote Access". In answer to your question re: did I install any software---no, I did not.

I initiated the "Chat Session" with the Technicians regarding a problem that I was having with their Anti-Virus Program, especially relating to a problem with my "Firewall".

Thank you,---both of your answers were the Best, however this site will only let me choose one, otherwise I would have posted "Best" on both your answers.


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#8
October 4, 2012 at 22:15:53
Mikelinus~

Thank you for your advice. I plan on changing all of my Passwords.


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#9
October 4, 2012 at 23:43:06
Glad to hear things are better and thanks for getting back to us.

"I don't see what relevance providing the name of the Tech, web addy, etc...has regarding getting a solution to the problem."
I only ask because a lot of scams have going around lately which involve Tech and remote access. If the person is from a dodgy software company we can tell you that as well.

Please reply and let us know if our help worked. Your feedback helps others. Maybe you?


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#10
October 5, 2012 at 00:38:27
MrGoodguy~

You're welcome. I see now where you're coming from re: the addy, etc. Actually is was a McAfee Technician from India I believe.


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#11
October 5, 2012 at 11:44:12
I would hope that McAfee would be legit, but MrGoodguy is right, social engineering is rampant.

:: mike


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#12
October 5, 2012 at 20:24:53
mikelinus~

Thanks for your input.


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