Solved tablet with trojan virus then did factory reset is it safe?

September 5, 2015 at 18:33:30
Specs: Windows 8
so I got a warning saying I have a Trojan horse virus and I didn't click anything and I exited out of the page then I deleted downloads and I decided to factory reset my tablet. But updates don't come so i'm a little worried. So is my tablet going to be okay?

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✔ Best Answer
September 5, 2015 at 21:23:57
That might depend on how you received the notice. If you received the notice via email then the email was a fake to get you worried and they hope that you will click on their site to 'fix' your machine and they can scare you into paying them to help you. In this case you are probably safe from it if you did not open anything or follow any links from it.
The general rule is that a Factory Restore or Reset wipes out everything and reloads the original system from a compressed copy stored on the machine's drive in a secure location. This should remove anything you might have picked up then or in the past (to better than 99% probability).
Anything previously on your machine's drive that was deleted during the factory restore could only be restored by someone with direct contact with your machine to install a recovery program on it (or remote access into it) and that is only as long as nothing was written to the location that it was stored on before. Once the location is overwritten, it is gone for good.
The suggestions above were made with the intention of helping your peace of mind by allowing you to scan the machine for any remaining junk and to remove it if necessary.

You have to be a little bit crazy to keep you from going insane.



#1
September 5, 2015 at 19:25:48
"So is my tablet going to be okay?"
Lets check.

Here are the first 2 steps, there will be more steps needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
http://i.imgur.com/r3PoAEG.gif

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.org/
http://thisisudax.blogspot.com.au/2...
Malwarebytes Acquires Junkware Removal Tool
https://blog.malwarebytes.org/news/...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#2
September 5, 2015 at 19:34:20
and its already been done I have factory reset my tablet and I don't have important information but will the Trojan receive the information even though I deleted my account? all I ever do is listen to music and this tablet it cant even download stuff unless its in the app store.

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#3
September 5, 2015 at 19:39:40
all i want to know is if it can still see my previous information even though i deleted it. I don't want any instructions on how to remove it. Just the fact.
I didn't even download anything so how on earth did I get a Trojan horse? was it the images or links I saved?

message edited by missjackson


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Related Solutions

#4
September 5, 2015 at 21:23:57
✔ Best Answer
That might depend on how you received the notice. If you received the notice via email then the email was a fake to get you worried and they hope that you will click on their site to 'fix' your machine and they can scare you into paying them to help you. In this case you are probably safe from it if you did not open anything or follow any links from it.
The general rule is that a Factory Restore or Reset wipes out everything and reloads the original system from a compressed copy stored on the machine's drive in a secure location. This should remove anything you might have picked up then or in the past (to better than 99% probability).
Anything previously on your machine's drive that was deleted during the factory restore could only be restored by someone with direct contact with your machine to install a recovery program on it (or remote access into it) and that is only as long as nothing was written to the location that it was stored on before. Once the location is overwritten, it is gone for good.
The suggestions above were made with the intention of helping your peace of mind by allowing you to scan the machine for any remaining junk and to remove it if necessary.

You have to be a little bit crazy to keep you from going insane.


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#5
September 5, 2015 at 22:01:49
Thank you so much I just needed to understand it a little more about my situation before I do anything else. I'm not really a tech person so I wasn't quite sure how this all worked and if its different on a tablet. I'm not sure I can get the Junkware removal tool unless its in the app store. My tablet annoys me when I cant even get google chrome just because its not in the store.

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#6
September 7, 2015 at 19:19:13
I do not know tablets well but as long as it is a Windows based tablet you should be able to download through your browser and install just like on a PC. Android tablets however are not the same and like our Android phones need apps through their store.
If your Tablet is Windows 8 then you might be eligible for Windows 10 though I am not sure.

You have to be a little bit crazy to keep you from going insane.


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