System still infected?

Dell Dell dimension 4700c desktop
December 13, 2010 at 09:16:11
Specs: Win7 64bit, Intel C2D/4gig
I had posted a question over the weekend about some infected systems that I had been given and had a difficult time 'cleaning' them. Well after using the 'PC Health Advisor' and 'Spyware Doctor' software to 'clean' them up and then feeling confident that they were fixed I returned them to my friend. This morning I get an email from the secretary saying that her pc had an error message pop up stating that Windows XP had to shut down because of a 'DELR1SVC.EXE' error. Now I had ran a sfc /scannow functiong to make sure that Windows' files were intact and did not have to replace any files. They had some business software installed that I could not run simply because I wasn't familiar with it. But I felt confident that the system was clean and performing as it should. Should I have performed a repair anyway? Help. All replies and opinions are greatly appreciated and respected. Loretta

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December 13, 2010 at 10:55:42
Okay, after doing some research (sorry I didn't do that first before posting), it looks like a simple reinstall of the Dell 1600n printer driver. Still, any replies will be greatly appreciated. Loretta

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