summary properties are unavailable for selected sources

September 9, 2014 at 07:02:30
Specs: Windows XP
I too have the exact same problem, after running an antivirus program on my computer, it sound trojans, adware, all kinds of stuff. However, I did a system recovery that took MUCH longer than normal prior to all this to try to fix it, and when I went into the system restore, it kept saying it was "shut off" when I fixed that, it took about an hour to do the restore, when it normally takes 5 minutes. I think one of the virus' added something to each picture which is preventing me from viewing it. It started with my HP image manager saying "the type initializer for "Hp.cue.gallery.imagemanager.keywords" threw an exception" but it was letting me at lest preview the pic, now nothing at all, nothing opens, it does exactly as you said, shows the size of the file, but NO summary at all. Any pictures put on AFTER this are readable. Whatever it was did something to those files, and no luck so far retreiving. I've got a good 10 years of pics bdays, vacations, etc.... it's all useless atm.

See More: summary properties are unavailable for selected sources

Report •


#1
September 9, 2014 at 10:40:34
You should have kept your pictures backed up on a different hard drive, especially as they are important to you and irreplaceable.

You will have perform a Factory Recovery if it's a factory-made PC. That will re-install the OS as it was when the laptop was new, it will also eradicate any infections by overwriting everything.

Then install some good antivirus software and a third-party firewall (the firewall built-in to XP is not good enough).


Report •

#2
September 9, 2014 at 15:46:36
If restore is turned off it should delete all the backups too and when you turned it back on it created a new restore point then. So if you did a restore at that point all you did was restore from the one you just created.

What anti virus program did you use? Not all are equal. You might run something like malwarebytes:

https://www.malwarebytes.org/antima...

(the gray download button for the free version) and see what it finds before doing a complete system reset. Maybe you can get it cleaned up.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide. Better hurry. They're picking and shipping now.


Report •

#3
September 9, 2014 at 15:47:37
Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You will have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...

Report •

Related Solutions

#4
September 13, 2014 at 05:44:08
It looks like it's something called "cryptoplasm" it looks like some real bad news. It basically tells you, Hey, we did this to your computer, go to our webpage or you will never see your stuff again, upon reading up on this horrible thing, it looks like if you do, it's a scare tactic to freak people out and it will track all financials and such on the computer so needless to say I did not go to the page and do what they wanted. I've installed and run malware software, and I will do all the other stuff requested also. If it works, I'm backing stuff up, and formatting! grrrrrr thanks again for all the awesome ideas and help, I'll get back as soon as I can.

Report •

#5
September 13, 2014 at 06:02:30
"and formatting!"
If you do, make sure when you reinstall, you delete ALL partitions & format to NTFS.

XP - D to Delete the selected partition
http://www.blackviper.com/os-instal...


Report •

#6
September 13, 2014 at 08:32:25
cryptowall is what it is. oops.

Report •

#7
September 13, 2014 at 16:49:34
CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ
http://www.bleepingcomputer.com/vir...

Report •

#8
September 13, 2014 at 19:55:59
yea, ran malwarebytes and spybot search and destroy, and a few others :-) working on one that hopefully targets cryptowall. I'll be up all night working on, will let you guys know in the morning what happens. Wish me luck. Thanks again for all the help and good info. If I get my stuff back, free drinks for everyone!

Report •

Ask Question