Stuck on safe mode but cant log in

Microsoft Windows xp professional w/serv...
May 24, 2010 at 05:01:46
Specs: Windows XP, 4
I've found a backdoor virus on my computer, I have tried to get rid of it using symantec, but it told me that it couldn't delete the files because it would cause windows to work incorrectly. I have read up on this and understand that this is part of how the virus works, so i tried running the computer in safe mode by pressing F8 during start up, i managed to get into safe mode, but i couldnt log in, i cant log in with my normal user name and password and i cant log in with just "administrator" either. So i went to the symantec website and looked at how to get on safe mode, it told me to go to run: msconfig, and check the box SAFEBOOT. I did that, and managed to get back into safe mode. Now I'm stuck, i cant get in because the password wont work, and everytime i reboot it goes to safe mode! I've tried doing f8 and starting windows normall, but no, back to safe mode, then i tried going to f8 and using the last working setting and that takes me into safe mode as well. PLEASE HELP ME! Im sooooo stuck!

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May 24, 2010 at 09:37:28
Are you able to boot into Safemode with the Command Line enabled?.. If so, you can try and reset your regular user account/and or the administrator account password by typing " net user [your user name here] then password here ", without the quotes and brackets. To reset the admin account you would do the same thing but with " net user administrator [new password here] ", again, without the quotes and brackets.

And if that works, I would then reboot into safe mode again and and use the Norton uninstaller found here , then I would download Hitman Pro 3.5. found here
and do a scan to see what it finds.

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May 24, 2010 at 13:27:15
That would be ace if i could actually get into safe mode! I cant, because I cant get the password to get into safe mode at all. I was wondering if there's any way to reset it without getting into safe mode? Or a way of resetting the password without being in safe mode. I just cant get in it!!

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